Audien HearingReviews of audienhearing.com

The teaching moments were good for my husband, but he cannot get them to work without the high pitch noise. Now we are trying to return them as promised when purchased, if dissatisfied but not having any luck. I'm guessing that the company is dragging their feet so the return clock runs out. Live and learn.

I ordered an Atom 2. There was a slight delay in delivery, but the item came well packaged and intact. Unfortunately, the hearing devices did not provide a level of hearing I had hoped for. There was a delay, due to my hospitalization in communicating with Audien. I chose to return the Atom 2 as I felt there was limited advantage for me personally. This fell into the 45 day return. However, I received a prompt refund from Audien upon their receipt of my unused Atom 2. Thanks to all at Audien for working with me.

I was anxious to receive my replacement Audien ION hearing aids. But, time was passing fast, day after day and no hearing aids. Where were they? I had no alternative but to contact Audien Customer Help. They have always helped in the past. Oh no, today is Sunday. I'm sure they are closed. I'll just have to wait until tomorrow. Well, what do you know, the USPS just found the package and it will be delivered tomorrow between the hours of 1:00pm and 5:00pm. Today is a blessed day. I wonder if Audien had anything to do with it.

The CSR, Venz, was a really good salesperson. He was professional, persistent but not pushy. I am hoping the aids live up to his standard.

I just got this and I gave it a four stars based on the customer service. This is my first one and in the first few days after few hours it seems ok. Now the one bud regardless which ear or position I put it in, keeps doing hissing, whooshing and like windy. I am returning them tomorrow.

The aids were reasonably attractive and the hearing correction/addition was very good. Initially, had an issue with the wire connection where is was causing significant static. Continued mess with it and got it to stop so I could actually hear the aids and they were good. Had significant problems with shipping and receiving my order to begin with and I really did not care for the 1 button only control. So I decided to return. I did receive reasonable response time to most of my issues, so I give them 4 stars. All of the aids give you a minimum of 45 days to return, if not happy. The other one I have returned and this one to some extent, push you to contact them to make corrections if you want to return BEFORE they will give you a return code or label. Be careful. I still have no refund yet...

I've upgraded to hearing aids from hearing amplifiers (used for the past 3 years), going for the Atom 2 HAs first. Experience was not good: sound level couldn't be reduced enough, feedback whistling/screeching was nearly continuous, and supplied rubber plug tips were too small. Decided to return for a refund, but my request was never answered over 5 days. I called Support and discussed my issue, but agent wanted me to upgrade to ION/ION Pro instead. I decided to shop around to compare my options upgrading to a BTE style, as past experience showed in-ear-canal amplifiers would pop out occasionally (lost a couple). Nothing looked better than the ION/ION Pro HAs. Started a sequence of email chats with Patricia, who was very patient and understanding. I ended with upgrading my ATOM 2 HAs to ION Pro 2 w/Bluetooth. Upon receiving these a week later, I charged them up fully and choose a good fit domes. NOW, that is more like it! The sound quality is much better than anything I've tried, no feedback unless I force it (cupping my ears with my hands). The BT app seems to work pretty well, but every day, the HAs disconnect/connect multiple times even though my phone is in my back pocket. My phone is a year old, and have never had BT problems with several sets of ear buds, a remote speaker or streaming. So its the app or HAs with a BT issue I'll have to deal with. Overall, I'm satisfied so far with my purchase and with Support -- we need more Patricias manning support phones!

I have been wearing expensuve hearing aides for over 15 years! My audiologist wants me to upgrade for the third time which would cost me another $6000, that would be $18,000 in 15 years. Crazy right, one set should last a lifetime so I said no! My right hearing aide was messing up and it was going to cost me $500 just to fix it so I decided to order the Audien Ion Pro! It's only been three days but I can say that they work better than my expensive ones! I have seen where people say they got whistling and feedback, well you need to have the correct size tip on for a snug fit! The only thing I don't like about them and the reason for only four stars is that they keep disconnecting and reconnecting to the app! Sound fades out when my phone gets a notification and takes about 4 seconds for sound to return! I like to beable to hear without any interruptions! For example I played Bingo today and about every 5 calls the sound would go out and I could not hear what was called! Right now I am Watching TV the sound keeps going in and out while I am writing this review,it shouldn't be doing that! Part of the reason why I didn't want to order the ION Pro because of the Bluetooth connection! Even when I close the app the sound is going in and out! I ordered the Pro because the other one was not available and I could not wait! I just hope I can figure out these sound interruptions!