ATTSavings.comReviews of attsavings.com

Att has promised me twice to start the uverse service at park place but both times its lazy enginners who work with no supervision have sabotaged my contract. And the cs is non existent at Att. There might be hand-holdings but no results.

I initially talked to a LISA who promised me all these grandiose things to lock me in but when it came down to the installation day, NOT ONE of those promises had been locked in.$125visa gift card, waved installation fees, free cable channels, 4boxes total, AND MORE!! When i spoke to someone else they told me i have a choice of a $50 gift card or Amazon prime for a period of time, and that i had to make a decision...HUH? The decision had been made so i thought. Installation guy came and literally stayed at my home for over 7HOURS!!!!!!!!! I talked to at least 6representatives because i was so dissatisfied, each one telling me something different. NO ONE was on the same page, its almost like they had all been trained differently and no one actually was sure of any of the policies or how to please a customer. One representative named ANNA, told me she was the supervisor....only later to slip and say "i just talked to my supervisor and im unable to do that", I was under the impression you were the supervisor LIAR, she said i know but shes on the other line and tied up so thats why i said that. WHAT??? How unprofessional. When i insisted on speaking to her she said "may i ask why"? Ask if EVERYTHING i disgust with you didnt spell it out. In my opinion she simply didnt want to look bad in front of her supervisor. She took my number and promised the supervisor would call me back that evening, one guess if that ever happened. NOPE!! Never. It has been truly a circus. Additionally, she (Lisa) promised me the highest rate of speed on my internet, they installed the ABSOLUTE LOWEST!! Having to make another technician return after a weeks time to install the better speed. All my calls being recorded i cant not believe there is not better training for this company, my horrible experience cannot be the first time this has happened. My service is fine but they have yet to make everything right. All in all i currently have ATT cable and internet....We shall see if they keep my families business.

Bad. Avoid!!!!!!

When I spoke to a representative about my setting my account, I was given a quote for a lesser amount then the amount I am currently being charged. My bill reflects about thirty dollars higher than expected. This service reflects the actions equal to the service I received from Time Warner Cable Company. Given one price and charge another. I am retired and live on a fixed income and am sad to deal with dishonest dealings. The man who installed my equipment was great and very helpful. For his service in my home I would give him five Stars *****.

I HAD MY PHONE SERVICE INSTALLED ON WEDS. THEY ASSURED ME THEY WOULD NOT CHANGE MY P-HONE NUMBER THAT I HAVE HAD FOR 24 YRS. WELL, THEY DID. I COULD NOT MAKE CALLS OUT, SO I CALLED CUTOMER SERVICE ON WEDS EVE. WES PUT THRU TO 18 DIVERENT DEPARTMENT'S AND NO ONE KNOW WHO I WAS. NO ONE COULD HELP ME, AND THEY ALL SPOKE WITH HEAVY ACCENTS, SO I ASKED TO PUT PUT THRU TO THE UNITED STATES OPERATORS. WELL, NO ONE COULD FIND ME. SO THEY TOLD ME I WAS MISTAKEN AND PROBABLY HAD THE WRONG CO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I GAVE UP THAT NITE. NEXT MORNING I WOKE UP AND STARTED CALLING AGAIN. ANOTHER 3 HRS, MANY DEFFERENT DEPTS, AND I FINALLY FOUND A GAL THAT DID AND IS HELPING ME. THEIR CUTOMER SERVICE IS THE WORST IN THE WORLD

The person who signed me up with service failed to mention the price change after six months of service. Out right lied to me when I asked if there was a data cap. Charged me &12.95 for security service company that says they have not heard of me when the charge for them showed up on my bank statement. Said the $49.95 charge for installation could be spread out over a period of time. Said the same about the $100 fee for whatever you charge new customers. There you go. My review will most likely go unnoticed or ignored but thanks for asking anyway. Sincerely, Nannette Hart 325-998-4207

Thanks for the horrible customer service. I tried to contact local San Antonio att service that installed my cable and Internet for a week. No response from installer or manager for a date to bury the cable in my front yard. I called corporate and argued with lady on phone that I would not be available to meet a new tech to look at the cable lying on front yard grass, so they could open a ticket to have it buried. Then finally asked for manager and he took care of the issue in a matter of 5 minutes. He also called and checked with me multiple times the next day. Now it's going to take 7-10 days to get cable buried. Hope this is just a fluke and not a sign of what I have to deal with for the next year of my contract.

I got at&t because its the only place that comes out to my area. I was told that I either had to purchase a router from them for $100 or go to the store which the csr recommended. I called to find out what type of router and kept getting disconnected and then the people I could speak to couldn't tell me what type, I finally got told the day before my service was supposed to be connected that I could rent a router which o decided to do and they said it would be shipped overnight. The next day I called because it never came to be told there was an issue with the router so it didn't get sent. Why would they not contact to let us know? When we were upset the guy told us that they could talk to billing to get the router taken off our bill since we've had so many issues and then we got disconnected again. It's ridiculous and not good business. I won't recommend ATT to anyone and would switch if anyone else had coverage in our area.