Monday, November 9, 2026 · Customer reviews of US businesses
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We deliver the official AT&T factory iPhone Unlock by adding your IMEI nubmer within the AT&T and Apple databaseThousands of people who have already tried this service can prove that their iPhone remains unlocked even when they wish to upgrade to the next iOS version or sync with iTunes. We can assure you that you will not find that offer we.
ATT iPhone Unlock (att-iphone-unlock.com) has 746 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 88 reviews with 1 star · Clear filters
It’s passed the offered delivery service date and the phone is not unlocked yet. Instead of stating the facts or refunding the money for the service they cannot deliver, they tell you stories and plays the victims. Totally BS.
By PG
Response from ATT iPhone Unlock· Oct 11, 2014
Dear Consumer, please check your PayPal account or credit/debit card as all funds were fully refunded. Kind regards AT&T iPhone Unlock Team
its been over three weeks and nothing, I think it is not a legitimate company, go somewhere else. They challenge every review that is not five star.
By Lee B.
Response from ATT iPhone Unlock· Aug 1, 2014
Dear Consumer, thank you for contacting us and we always try to deliver service even through delays that AT&T unlock is experiencing now. However, unfortunately, unlock for your IMEI failed and we had already refunded you. The delivery time is not strict and you can find such info in the User Agreement and the description to the service. Sorry for inconveniences P.S. We report reviews that came not from our customers (without Order ID) or refers to other websites or spam with links to other services.
The website advertises 5-15 business days unlock for iPhone 5 It has been almost a month for me and the only reply I got from these guys was "its in the process - we will email you when its ready" Also as soon as I submitted an order I started getting much more spam mail to the email account I used - may or may not be related, but nevertheless! What a joke. I requested full refund, let's see if this takes them just as long.
By Ted G.
Response from ATT iPhone Unlock· Aug 1, 2014
Dear Consumer, thank for contacting us and it is very pity that we couldn't deliver unlock to you. That's why we refunded immediately whet unlock failed. As to the delivery time it never was strict which had been clearly written in the User Agreement and the description to the service. More than that, we warned our consumers that AT&T unlocking is delayed right now if you look at the description to the package and our News category. But again sorry for any inconveniences.
dis·ap·point·ed --> [04/21/2014] <-- 3 Months already and still waiting "Now it is in the Pending status" SUPER SLOW SERVICE - Order at your own Risk! Service: AT&T iPhone 3G/3GS/4/4S/5 IN CONTRACT SLOW ATTIU 1-21 business days* Order ID: 7022 Price: $35.00
By adolfo
Response from ATT iPhone Unlock· Aug 2, 2014
Dear Adolfo Marquina, Sorry for late review reply. According to our users profile database 3 of your orders have been successfully delivered to you. Here are the details: ID:3368 unlocked ID:7981 unlocked ID:14933 unlocked ID:7022 not found This order was refunded through your PayPal request. The IMEI associated with this order might be Barred (unpaid bills), Blocked, Lost, Stolen, Insurance Claimed. This was the reason of unlock deny request (NOT FOUND code). Sorry for any inconvenience
Placed an order for iPhone unlock, after more than 2 months - the order is still pending. No adequate response from customer support - "your iPhone unlock request was delivered for unlock according to our delivery time and was accepted. Now it is in the Pending status" which, basically, means "we know nothing, we just collected your money, thank you".
By Boris C.
Response from ATT iPhone Unlock· Oct 11, 2014
Dear Consumer, if your iPhone is still locked and you need to unlcok it please contact us and we will do everything for you. Even if you don't need to unlock your iPhone anymore you still have one free credit which you can use to unlock any iPhone locked to AT&T. Please contact us: [email protected] Sorry for inconveniences and have a nice day! Kind regards AT&T iPhone Unlock Team
thats my second review here ..i purchase unlock for my iPhone 4 06:46 25.05.2014 imei 012961003943528. Have not receive any email to say my phone is unlock..My phone is still locked at 4 months .what is going on there.This is very bad for business and i am very disappointed and furious that i cant use my phone up to this date.
By Ruddy Demetrius H.
Response from ATT iPhone Unlock· Jun 24, 2014
Hi, Thank you for leaving your review, I really apologize that your experience with AT&T iPhone Unlock has not been positive. We apologize for the delay, usually we are compiling information from both parties to ensure that once it is reinstated there are no further problems. We delivered your unlocking request to the carrier according our delivery time. But we are not able to control the process of unlocking as we don't unlock iPhones directly. We are the company that sends unlocking requests only. I assure you that you will receive unlocking results right after it will be delivered to us. Also we guarantee full refund if unlock fails. Please get in touch with us directly if you have any other questions or queries. I apologize again if you were not happy with your experience on our site. Kind regards AT&T iPhone Unlock Team
I ordered the "In contract unlock service" For my iPhone 5 It said "delivery 1-14 business days". The order was placed on May 6 ,2014 and today is june 6 2014 "I'm still waiting" I'm starting to lose confidence in this company,I hope I'm wrong "and still waiting"
By Roberto
Response from ATT iPhone Unlock· Aug 2, 2014
Dear, Roberto Your IMEI request was submitted on May 6, 2014 but it was denied and NOT FOUND code returned. Usually it happens when the IMEI associated with this order is Barred (unpaid bills), Blocked, Lost, Stolen or Insurance Claimed. This order was fully refunded through your PayPal request on Jun 12, 2014. AT&T iPhone unlock service delivery time and it's price is unstable since past 2 months. An unlock request cannot be 100% guaranteed to deliver within the given time, as different reasons could make things go slightly slower, such as the IMEI not being clean or numerous failed unlock attempts being attempted on the IMEI through another vendors. But on the other hand, all clean IMEI orders processed on time. All this info is included to our user agreement which every customer signs during the checkout process. We also try to include the time warning message at every page of service overview: "Attention: Because of new AT&T unlock policy this service might be delayed. Delivery times only apply during business hours, not guaranteed turnaround time. (Business time is 9 am – 6 pm PST). So please don’t submit your order if you need it earlier or simply can’t wait." Thanks for sharing your experience. We will do our best to avoid any delays in the future.
I want to get my iPhone 4 (bought brand new in NYC's Apple Store 4 years ago) to get unlocked. After careful consideration, I went with this company as they replied fairly quick to my emails. Ordered the slow service on 14/01/2014. As stated on their own website (max 21 days). Now (a total of 99 days and several emails later), I STILL haven't received the unlock. When asked for a refund, they say it is not possible.
By Wouter
Response from ATT iPhone Unlock· Jun 11, 2014
Dear Consumer,your iPhone was successfully unlocked and it was much faster than in 21 days. Please check spam/junk folder as sometimes emails go there. Have a nice day!
