AtransmissionsReviews of atransmissions.com

I placed my order July 31st and Kevin told me it would ship out first thing Monday morning so I go ahead and agree to order with them. Well when I call Monday they didnt even have any of my information so I'm put on hold and I guess she had to get it from Kevin and said it would ship wednesday the August 7th. Well I call Wednesday and once again the order has not been processed so she takes my info again and I tell her I dont want my card charged unless you guarantee me that it will ship the next day and she said it will ship worst case it wont pass inspection then it will ship for sure Friday. so we go ahead with the order. Well I call Friday to make sure it shipped well guess what whoever answered the phone said they just received the 4l60 cases and starting them now and my order will ship monday the 12th. Once again I call Monday she said it will ship next day and Tuesday I call and got a tracking number and the lady said you wont be able to check the tracking till the next day after 7pm so I ask again it has shipped today though correct and she said yes. So the next day I call the shipping company and they have no record of the item and said as soon as they get the product the tracking is updated. I finally call Wednesday to cancel the order cause I was tired of being lied to over and over and once again she said I guarantee i can get it to you before the weekend so I said ok. Well surprisingly it showed up the 16th and I unload it and sure enough they forgot to ship my trans cooler so I call immediately and the girl I talked to said I am processing the refund right now. Well I call the 20th to double check the refund cause I still have not recieved it and she said yes it was processed Friday and should be in my account soon. I call Friday the 23rd and ask why I still jave not got my refund and she said oh it has not been processed yet I am going to do it right now. Well here it is the 27th and no refund still. I called 2 hours ago to ask again about the refund and whoever answered said the person I need to speak to is in a meeting and will call back. Well I still have not heard anything. This whole transaction has been a nightmare I have never been lied to by a company this many times it is absolutely pathetic they would treat customers this way. From previous reviews it seems like this is a normal thing. The only thing I can say good is that the transmission is installed and been running good for about a week now. I really would hate to have a warranty issue cause I can't imagine dealing with all this again plus paying more for return shipping. All I can say is if you buy a transmission from them dont expect shipment when they say. And just because it says in stock does not mean that they have it. I never write reviews but the fact that a company that talks so highly of themselves online regaring customer service can lie and deceive a customer is pathetic. And when I called one day last week I was told to hold a minute and I could hear a guy in the background saying he has been bashing us and talked down on us and I take it he was refering to me. All you have to do is treat customers better and not lie and people wont bash you. I spent $900 with your company and dont lied to over and over. I honestly feel like y'all are playing games with me and forgot the cooler on purpose and playing games with my refund. I work in the customer service buisness and would be ashamed of myself to do what y'all have. IN RESPONSE TO THE COMPANYS RESPONSE: I did just call and the refund was for being overcharged and I did get that refund but this is a seperate issue and you agreed. but I was also told 3 times in the last week it was already in the process of being refunded but never was. If there was an issue call me or tell me the issue when I call not just say its being processed when its not. And I dont care if the transmission is worth $2000 it still does not give you the right to lack basic customer service. And now its going to be another week before I get my refund so ya in my eyes you are playing with my money that I need for other bills.

Jennifer Heek was awesome if it wasn’t for her I would never do bissness with this company again but she fought for me the customer all the way and got the trans where it belongs Jennifer is awesome and her customer service is a step above the rest she represents your company well

The company has issues in the customer service arena. I understand that everybody is extremely busy, so I take time to truly give a honest evaluation before I post that evaluation. I placed my order on July 9th 2019 and expected to hear something around the 20th of July. I heard nothing. I waited until July 25th and finally called not realizing that it was already 5:00 pm Eastern (I am within the Pacific time zone). I got a hold of the sales manager and he checked on the order and apologized for the lateness and he would get it sent the next day. I called on the 26th to get a tracking number and was put on hold, then transferred to a voice mail. I was a little irritated. I called again on July 30th and was told that I would get called back the next day. This did not happen again. I then called back on August 6th and let the lady that answered the phone know that I needed the tracking number for the order and I did not want to be put on hold or transferred. She came back after 10 minutes, apologized and gave me a tracking number, and that it would go out the next day. I finally received the transmission on August 12th 2019. Long story short, if you have a business and you want it to succeed then hire enough people to get the job done. A customer may be patient for awhile but at some point enough is enough. Every customer should be handled as though they were the only customer and most of all follow through with what you have said and if you can't then make sure you can compensate for the short coming. I gave many chances for the situation to be rectified so please take time to evaluate your business practices, because a great price and a 5 year warranty is no good to the customer when a company goes under due to lousy customer service. Follow through and make it right. Timothy Heilbrun

The first transmission I got did not go into reverse, it took 3 months to get the replacement. Called once a week got a different story from everyone I talked to..

A very bad experience from the get-go. 5 months in and am still waiting for things to be resolved. From the lack of organization in the front office to the owner dodging my calls and emails to him outright lying to me has left an undesirable taste in my mouth. I give them 2 stars only because the 2nd transmission actually runs great. Being stuck with a $1200 reinstallation fee due to their error is more than enough to give them a poor rating.

If you don't need to fix your car or truck is OK is taking me to received the transmission 2 + months

Wouldnt buy from them again. I was promised shipping and it took another week to even process. I cancelled my order and they shipped the next day anyway. So I'm stuck with a transmission that i cancelled anyway

Was told 7-10 days to receive- took 1 month and when received it didn't have a torque converter with it and then told it would come separate a couple of days later. So stile can't fix my truck.