Monday, November 9, 2026 · Customer reviews of US businesses
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347 reviews
AtransmissionsSelect a line to read only those reviews.
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We are a manufacturer of GM truck van and SUV automatic transmissions. We specialize in 4L60E transmissions. Our units are completely rebuilt like new with all OEM updates includes torque converter and a 5-year unlimited mileage warranty.
Atransmissions (atransmissions.com) has 347 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 128 reviews with 1 star · Clear filters
Ordered a transmission. Cancled before the day was over. They insist on a restocking fee of 30% and nowhere on the checkout or invoice did it say there would be a restocking fee. I bit my tongue, and a month later still not a cent.
By Billy R.
Response from Atransmissions· Oct 8, 2020
if that is true, then a call into office to the proper department will take care of that.
I purchased a 4l60E from Atransmissions in mid October 2019. They immediately confirmed my order, charged my credit card and sent an e-mail saying my transmission would ship in 7-10 days. After the 12th day I reached out to get a status update and was told it was in testing and would ship by the end of the week. The transmission didn't actually ship until the end of the following week. I installed the transmission the following weekend and drove the truck about 50 miles before it started slipping. I called and spoke to Kevin who was very apologetic and recommended I try a few toubleshooting techniques over the phone. At the end of the call he recommended changing one of the solenoid valves and sent me the parts. I'm a small business owner and needed the truck back on the road ASAP so I reluctantly agreed thinking this might be the fastest fix. I received the parts about a week later and proceeded to install them. As soon as I dropped the pan and saw the burnt fluid and sheen from metal shavings, I knew this wasn't going to fix anything. Since I was in a bind, I forged ahead and replaced the components and added another $70 of ATF. Still no good. Called Kevin and he offered to send another trans or refund I money. I opted for the refund since I couldn't waste anymore time, need the truck. I talked to Jennifer in accounting and she promised I would see my money in 2 days. I called every 2 days from January until early March and talked to everyone including the janitor. In March I finally talked to the plant manager, I believe his name was Greg and after another week, I received $700 of my $1100 back. When I called they told me there was a restocking charge. I explained the situation to them again and they told me they would look into it. I called back a couple days later and they send the balance of the refund was approved. I haven't received anything back yet and have tried calling several times. There's no answer at the main number and the customer service number just goes to a mailbox that is full. Being a small business owner I understand things happens and I've given them plenty of chances to make it right. All this started pre-COVID so there's no excuse. It sucks when you think you're helping another hard working American small business out and they burn you.
By Ed Y.
DO NOT BUY FROM THIS COMPANY, SCAM, I paid for a transmission July 7th they Invoiced me on July 15th, I've sent 7 emails and called a dozen times and get no response and can't leave a voicemail because mailbox is full (how convenient). The one time I talked to Jen she tells me that my transmission is coming off from testing and I should have a tracking number in 24-48 hours that was over 2 weeks ago, and today at 6 a.m. I see a missed call from Got All Auto parts but no message. I have requested a refund so I can have another company produce a product, so now must call bank to file complaint that I was scammed out of $1150.00 and will seek out a Lawyer to move forward with this.
By Johnny M.
FRAUD ALERT this company is a scam DO NOT SEND THEM YOUR MONEY!! Was told this morning they only have a fraction of the cores to fulfill their orders but they are still taking orders!! My transmission did not last a year, less than 5000 miles. Was told one was being shipped to replace it. Today, a month later, I am told I have to take my trans out, ship to them, and have it rebuilt then shipped back, if I want it anytime soon!! They will go on about their 17 years in business, that’s bullsit, these people are crooks, spend the money and go to Jasper!! Answer to ATransmissions EVERYONE NEEDS TO READ THIS Read the reviews, this company is a scam, I will never send them the defective transmission, read the reviews!!! Those that do never get them back or wait months!!! We are going to dissect transmission and put video on YouTube so everyone can see!! Notice they did not address the fact that they CANNOT GET ENOUGH CORES TO FILL THE ORDER but they still take your money. I have received 0 communication from these people. I’m screwed out of $1300 but you can save yourself the headache. Buy local!!! Do not send them your hard earned money!! ALSO, they give the date when I ordered trans as date of warranty, it took over 2 months to get it then I had to wait on a torque converter they did not send ( which they rarely send unless you ask, read the reviews) . So after all of their crap service they want to split a hair over a week on the warranty. I CANNOT SAY ENOUGH TIMES DO NOT USE THESE HORRIBLE PEOPLE!! Answer #2 I can do this every day It’s very amusing trying to watch people defend the indefensible, it’s not worth the 1300 bucks they screwed me out of but it is still amusing Listen people, their representative told me that they generally get 200 core transmissions every week but now they can only get 25. They are still taking orders so you do the math. They will take your money, tell you it’s gonna be three weeks and that is a lie and fraudulent. Obviously they’re not gonna ship my warranty transmission because every one else is screaming and waiting. Also let me be clear, the transmission was ordered Beginning of May last year, it did not arrive until the end of July, when it arrived it did not have a torque converter so I had to wait on that another two weeks, I reported the transmission to them on 20 August. If the warranty was out it was only by a couple days, a company with crap customer service you would think would try to help people out, think again. When I called on 20 August and talk to Jen, I was told to check for any codes that the vehicle was throwing but that I was covered under my warranty. When I called her back on the 25th to tell her there were no codes she told me no problem that a transmission was being shipped to me at no charge. I called and checked with her after two weeks, she told me no warranty transmissions had been shipped but we were still waiting on a shipping date for mine. When I called to check again this past Thursday is when I was told I would have to pull my transmission out and ship it back. These people are full of excuses, The Covid excuse it’s just that another excuse for a company that cannot live up to their commitment. People just read the reviews, yeah he might have A couple of good reviews, but I imagine most of them came straight from their office. DO NOT SEND THESE EVIL PEOPLE YOUR MONEY
By Todd B.
Response from Atransmissions· Sep 26, 2020
Respectfully everyone needs to read this. This customer purchased back in May of 2019. About a year and a half ago. Reported problems with the transmission end of August this year. go to www.atransmissions.com and review our warranty policy. By definition, if we didn't do the work properly this product would never have lasted over a year to year and a half so it is a part failure and what caused a part to fail after a year and a half? Many factors can cause a transmission to fail they do not just fail on their own. In the case of this particular customer its a 4L80e and due to Covid virus core supply isn't as readily available to handle our volume. We have already made changes to delivery times upon ordering. We are not going to raise prices and punish our customers. We have the right by policy which is clear on invoice and on website that transmission needs to be inspected to determine cause of failure and either repair it or replace it whichever is necessary. It doesn't matter what company it is we all are consistent with warranty policy and return policy's and customer rights. Regardless, at some point the transmission which apparantly has become defective at some point has to be returned to the manufacturer in order to process their warranty. I am not sure how we are fraudulant in any way, we have not denied this customer the right to warranty under the policy contract We are not selling more transmissions then we can produce for the record. COVID-19 has caused some raw material (ie cores) issues with core supply unique to this situation and reviews also are within the same time frame. Everyone , including contractors are having issues right now getting lumber. I will not argue these truths. This particular person just isn't being fair. Probably upset and frustrated due to the virus getting a lot of uncooperative people right now that just are frustrated over everything going on and are having a difficult time dealing with it. We have the right by policy to have the defective unit here regardless for evey negative review I have at least 50 to 60 positive ones. Keep in mind this is most likely another customer that just doesn't want to follow policy and after a year and half of course his 4L80e may be having problems especially if it is used to pull haul. We could have helped him to correct whatever is wrong that made the transmission fail. We did nothing wrong because I cannot control a part failure inside a year and a half later. No disrespect but take into considerqation all the facts. This particular person definitely doesn't understand the product and how it works with everything else with the truck. I(we would have been happy to help this person, it seems they are not aware of what is gong on out here right now with this pandemic affecting many businesses. We never denied him rights to his warranty he just has to follow policy. thanks
Absolute scam. Ordered my 4l60e on July 1st and was told via email that it would arrive 7 to 12 buisiness days after order confirmation so after a month of no information or contact I decided to call and check on things. Jen, Danny, Kim were very nice but useless in terms of fulfilling my order so they put me through to Kevin and thats where the customer service really started getting bad. At first Kevin seemed helpful but after many failed call backs and false promises i started getting impatient and after 2 months of no tracking number, which always seemed 3 days out, iI demanded either a tracking number or a refund and was by Kevin that only the CFO can do that..... so i call again another day and talk to Jen and she said she filed the refund and it would be 10 business days (we are at Sept 3rd for initial refund request) we never got the refund and so today (sept18th) i call and again get Kevin he then tells me that not only did Jen not file the refund but that she went on vacation and is now in covid quarantine so i then ask for the refund and Kevin set the phone down and takes another call while we were in the middle of dealing with my request. I hang up and call Kevin again He then gets upset when i call him out on taking another call while with me. He then states this exactly; "I Figired you would be smart enough to understand I would get back to you" somehow now IM SOME HOW THE ONE BEING DIFFICULT. All i want is my money! I told him i would dispute the charge with my back and he stated he would do everything he could to make that process delayed as possible. THIS IS NOT AN EXAGGERATION PEOPLE. Kevin then becomes verbally aggressive and cusses me out right before hanging up on me. Any reply to this comment by this company is going to be misleading in some way. Believe all the 1 star reviews. This company, I suspect, is going out of business and merely can't afford to pay our refunds. There is just no other logical reason any company would want to drag their butts for PAYING CUSTOMER WHO NEVER GOT THEIR ITEM AND NEVER GOT THEIR MONEY BACK. Also, can someone explain why when i google their address (100 s river road Bay City MI 48708) I find 3 companies with the same adress. A transmissions, Rebuilt transmission and Got All Parts. Again all I want is my MONEY back.
By Zaq P.
Response from Atransmissions· Sep 19, 2020
We have been in business for 17 years. This person called in cocky and with attitude when all we were doing was explaining to him how to go about getting the refund. Instead he continued to go on and on about it , Kevin our Engineer was explaining to this person who he needed to talk to and said that we would refund him rather then his comment to dispute the charges which would take him longer to get it. Not on our end but on his end. He can call and speak with our accounting department on Monday 9-21-20. Is what he was being explained and customer refused to listen and wanted something done that at that moment couldn't be. Just to clarify the truth. In saying that this customer can and will be refunded for a purchase they made but it wasn't until 9-3-20 that they even requested it so please just be honest in your answers. We will take care of this for this particular person, Kevin is not the person who would be handling it and discussion with him he was explaining that to the customer who was demanding to get something done that he was unable to do for him so he explained what needed to happen and this customer refused to listen and accept that. Refund for customer not choosing to wait any longer is not a problem and this is an isolated incident and not the norm that was explained to this particular complaintant.
These people are crooks. I purchased a transmission and after months of lies never received it. I asked for a refund and they said ok. It’s been months still no refund. Stay away.
By Ron
Response from Atransmissions· Sep 18, 2020
No crooks here. 17 years at 100 south river road Bay city Michigan 48708. In saying that we did mess up with Mr. Walker ordered in May and missed his shipment date several times. In saying that we fully intend to refund him full purchase price period. No ifs and or butts. Sorry for any inconvenience it may have caused you Ron and or your situation. We pride ourselves on no core charge no core required our invoices are in the 24 thousand since December of 2012. Definitely could have done a better job for you personally. Thanks
This is the worse transmission company ever their customer service is so rude I’ve been waiting 2 months for my transmission finally got it and no torque converter!!!! Never again will i order from them
By Francisco L.
Response from Atransmissions· Sep 1, 2020
Francisco please call me my name is Kevin. I'll straighten this out for you.. Been in business 17 years and this covid virus has made things tough on us trust me. I'll explain and get you straightened out. thanks (989)891-9212 Kevin
Don't ever buy from this company. Waited 2 months for my transmission after numerous runarounds. "The normal for this. Company" and guess what no torque converter. Talked to a couple of unsatisfied customers from this company and they send you a transmission most of the time without one even though they say it comes with a new one. This company needs shut down .
By Jason H.
