Atomic SkisReviews of atomic.com

Achat récemment fait d'une paire de ski classic skin. Je fais le test de poids habituel (en se plaçant sur le ski sur une surface plate pour voir comment le cambre réagit). Il s'avère que cela ne me convient pas du tout malgré avoir suivi le guide des tailles. Je souhaite donc retourner le produit, et là Atomic me dit que c'est impossible car il considère ces skis comme des produits personnalisés. Je leur explique que ce n'est pas le cas, en ski de fond les fixations ne sont plus montés par perçage et vissage, mais simplement glissé sur une plaque déjà présente d'usine sur le ski, donc absolument rien de personnalisé.

Grottenlos schlechte Qualitätskontrolle selbst bei den Top Skis. Gebraucht gekaufte Atomic Q9 weisen nach insgesamt unter 10 Skitagen absolut keine Vorspannung mehr auf und performen dementsprechend schlecht. Kundenservice nach Rat gefragt, alles was zurückgekommen ist, war "ohne Rechnung können sie nichts machen", kein Entgegenkommen und dazu noch sehr unfreundlich am Telefon.

I bought a pair of Atomic Goggles for my annual ski holiday in 2023. Looked nice new but after around 14 days on the slopes the coating started flaking off. Just 2-3 weeks outside the warranty period and Atomic didn't want to know. Just offered to sell me replacement lenses for more than the goggles cost in the first place. Poor quality product and bad customer service. I'll be going back to my cheap decathlon goggles which lasted miles longer than these and are cheap enough to replace when the time comes.

I purchased the Atomic Backland XTD 120 boots less than a year ago and used them briefly during some spring skiing last season. Unfortunately, this winter I’ve only managed a couple of outings due to an injury, so the boots have had minimal use. While reinserting the insole recently, I heard a pop and discovered that the inner lining had torn, with the foam coming loose—rendering the boots unusable. Given that I bought them less than a year ago and their warranty covers two years, I assumed this issue would be resolved under warranty. Unfortunately, I was very disappointed with their customer service. They showed no interest in addressing the problem or supporting their customers. It’s frustrating to see such poor service from a brand like Atomic. Consider this a warning for anyone thinking of purchasing from them.

Awful customer service. Bindings broke and customer service couldn’t care less. Despite being listed as the UK office, they were based in Spain. Which is not a problem, if they were able to give any details of UK stockists, repairs, parts - but nothing at all. Emails and phone calls just generated generic, confused, or incorrect responses. Been a long time user of Atomic ski equipment, but response was so useless that I’ll never buy their kit again.

I saw previous reviews about return prices. As I am unsure of how well the item would fit, I wanted to check this. Atomic control the returns process and provide you with the shipping label to return an item and deduct this fee from your refund amount. When I asked the customer helpline how much it typically costs to return a pair of goggles from mainland UK to their warehouse they kept giving bogus responses like how it is variable across regions and different carriers and they can't predict prices. I explained again that I am based in mainland UK and I don't expect they use different carriers within mainland UK. The customer helpline ended the conversation and I am now unable to get through. A very un-transparent and strange process.

After saving up at Christmas for ski's, my son ordered skis and bindings from Atomic on a Sunday. Immediately realised he'd ordered the wrong pair and sent a message to amend or cancel. Ion the Monday we messaged and also range twice to try to amend but they we're not interested in intervening in the order. Tried again 4 times on Tuesday but again not interested. Beware. The worst customer service possible from any company, are they really in 2024!

Hab 3 x etwas bestellt. Geliefert wird nach wie vor mit DPD. Die Pakete kommen 14 Tage lang nicht an. Wenn man dann bei der Serviceline anruft, warum man plötzlich eine Email mit einem Rücksendeauftrag bekommt, bekomme ich immer die gleiche Anrwort. Wir haben keine Hausnummer von Ihnen. Für diese Erkenntnis brauchen sie 14 Tage. Dann muss man neu bestellen. Das Spiel beginnt von vorne. Wenn man es 2 Jahre lang nicht schafft im Online Shop von gespeicherten Kunden die Adresse an DPD weiter zu leiten...ist es besser man schließt seinen Online Shop ...ich bin stinkesauer..im Sommer benötige ich keine Schistöcke mehr.