Horrible support
Horrible support. They say they didn't receive support requests and then acknowledge them during a chat. they get you off the phone with a follow up promise and never deliver. Terrible company
By todd W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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23 reviews
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AtomChat is the easiest way to add chat to your website. Enable your users to engage in real-time private & group text conversations and high-quality video calls.
AtomChat (atomchat.com) has 23 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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Horrible support. They say they didn't receive support requests and then acknowledge them during a chat. they get you off the phone with a follow up promise and never deliver. Terrible company
By todd W.
AtomChat has been an absolute nightmare to work with. The platform is so plagued with bugs that it’s practically unusable. Constant crashes, lost messages, and a horribly outdated interface make it more of a headache than a solution. To make matters worse, their customer support is a joke—slow responses, canned replies, and zero accountability. It’s clear they don’t care about their customers or the quality of their product. I regret ever choosing AtomChat and would strongly advise anyone to stay far away from this disaster of a service. DO NOT WORK WITH THEM.
By Jose
Response from AtomChat· Aug 14, 2024
We’re extremely sorry to hear about your experience and apologize for the trouble and issues you’ve encountered. Your feedback matters to us, and we’re dedicated to resolving this for you as quickly as possible.
This company is horrible!! They been waiting my time and money for service that I never received. COSTUMER SERVICE 0 EVERYTHING ELSE 0 When I asked for refund,no response!!!! Be aware!
By Valvet G.