Install problem resolved quickly
the VPN would not connect after the installation and required a support ticket to be logged which was well and timeously responded to and resolved the issue
By Charles G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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424 reviews
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Atlas VPN is a free virtual tool that changes your IP address and protects your connections. With our product, you'll be able to hide your online actions from anyone trying to peek at them – make it your ISP, a hacker, or the government. At the same time, you'll get safe and private access to geo-restricted content: from cheaper plane tickets to unlimited streaming content.
Atlas VPN (atlasvpn.com) has 424 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 28 reviews with 4 stars · Clear filters
the VPN would not connect after the installation and required a support ticket to be logged which was well and timeously responded to and resolved the issue
By Charles G.
didnt notice any particularly negative aspects to the whole premium experience and the online chat was helpful and kind. But i also found the connections a little slow and not always snappy, so im going to consider other options before committing.
By Monsieur M.
I had just installed Atlas VPN on Windows and the connection was not working. By contacting customer service the problem was quickly resolved thanks to @Webster, who guided me step by step
By Edwi
Easy to buy. Great customer service who helped solve the issue. It only took a week to resolve with 1 reply a day.
By tessa
Good response although a bit late. Thanks anyway
By Fanty F.
I appreciate the very kind and personal answers. And they have been in time. The fist hint was not so helpful - it was a standard one, but I already did it and I mentioned it (kill the process an restart). The second helped perfect: to deinstall and new install AtlasVPN. So the help was very good. But the issue itself, that the app does not work after normal update, instead a deinstall is necessary, should be solved in a more easy manner.
By Martin
Product support is certainly prompt, persistent and helpful....not faulted to date
By Andrew
They are very fast in replying my query. Unfortunately, I have to cancel my 3-year subscription because they don't have the server where I wish to watch my Netflix from.
By Crystal P.