Pretty good
Package was damaged in transit, as soon as Atlas found out they sent a replacement.
By Raven
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
81 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Atlas is the leading provider of custom supports for the top Patreon artists. We also, in partnership with 3D Resin Solutions, produce Vulcan and Hercules brand resins. We are also the creators of the Tails from the Garden line of display figures and several other lines of printable minatures and collectibles.
atlas3dss.com (atlas3dss.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 5 reviews with 4 stars · Clear filters
Package was damaged in transit, as soon as Atlas found out they sent a replacement.
By Raven
Not sure how shipping pricing is managed, but now I'm charged 20$ for a NL to NL shipment which I know costs about 13 euro for packages above 10kg. Other than that I'm satisfied with this all getting my materials shipped from my home country and will order again when I run out.
By Jeffrey
Response from atlas3dss.com· Sep 5, 2022
Glad to hear that all arrived and that you are liking the materials. The elevated shipping rates are due to duties applied at the border and the cost to actually get materials into the Netherlands in bulk first :D Over time as we are able to establish a larger presence in Europe we will be able to lower that a bit - but the Netherlands does apply a 21% import duty at the border. That is not something we can control. Thank you again for giving us a shot :D i hope that Vulcan continues to treat you well.
I was able to find several models that were interesting, the site was easy to navigate, and things were smooth. 2 things I would suggest: 1. Figure out how to setup the checkout process so coins and purchases can be done in the same transaction. Two transactions was fine, but I imagine I will not be the only person to ever try it. 2. Check your links to the files periodically. I tried to download a file and the link was broken. Even after contacting customer support, they also had a broken link. The 2nd link the customer support team sent did.
By Matthew H.
Resin working great so far. I wish there was tracking on orders but it sounds like that is being worked on. Thank you for your prompt service and free shipping!
By Randy
The models that are available are high quality. the resin took longer than expected to arrive but that's ok since it was a kickstarter.
By Shon S.