Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
36 reviews
Atlantech Online, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Atlantech Online, Inc. is a leading public utility that operates in Maryland, Virginia and the District of Columbia, offering a range of top-quality fiber, telephone, and data center services to both business and government organizations. In addition, Atlantech also offers fiber and telephone services throughout the United States. With its headquarters situated in Silver Spring, MD, Atlantech is committed to providing its customers with exceptional service and state-of-the-art technology.At the heart of Atlantech's operation is its core fiber network that links its data centers and connects to more than 300 major office buildings throughout the Washington, DC region. The company's range of services includes high-speed internet service, cloud connectivity, MPLS, and other data networking solutions, telephone service, and colocation in its wholly owned and operated data centers.Atlantech's cutting-edge services are designed to meet the unique needs of its customers, whether they require high-speed internet for their business operations or cloud connectivity to streamline their data storage and management. The company's telephone services, including Microsoft Teams Calling (Operator Connect, Direct Routing and Direct Routing for GCC High) SIP Trunking, hosted PBX, UCaaS, PRI, POTS Line Replacement, and call center services are tailored to meet the specific needs of business and government.In addition to its extensive range of services, Atlantech boasts a multi-terabit per second fiber backbone that can support a wide variety of solutions as its customers' networks evolve. This scale ensures that Atlantech can continue to meet its customers' changing needs well into the future.For those interested in learning more about Atlantech Online and its services, additional information can be found at www.atlantech.net, or by contacting the company directly at 800-256-1612.
Atlantech Online, Inc. (atlantech.net) has 36 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 33 reviews with 5 stars · Clear filters
The knowledge, professionalism and friendliness of the technician was above and beyond what I expected. He solved my problem and offered additional information to help in other areas of concern to me.
By Beverly
Response from Atlantech Online, Inc.· Apr 4, 2024
Thank you for the kind words. I'll be sure to pass them on to our tech support team.
The tech that worked with me went above and beyond his duties. Not only did he help me resolve the issue, but he also stayed on the phone while I tested out the fix, and even used his own personal phone to do a test call with me.
By TJ D.
Response from Atlantech Online, Inc.· Apr 3, 2024
Thank you for your review. I'll be sure to share this with the team. We thank you for your business and are here to serve you. - Tom
Fast resolution of the problem. As always, customer service is top notch !
By Chris M.
Response from Atlantech Online, Inc.· Dec 19, 2023
Chris, thank you very much for the positive review. It is very much appreciated. -- Tom
Robert was proactive and super helpful.
By customer
Response from Atlantech Online, Inc.· Nov 29, 2023
Thank you! I'll be sure to pass this on to Robert and the Tech Support Managers. -- Tom
We've been loyal customers of Atlantech Online for a couple of years now, and the transition to their Microsoft Teams voice service has been nothing short of revolutionary for our insurance company. It has streamlined our communications in ways we couldn't have imagined. The support from Atlantech has been consistently exceptional. Whenever we reach out with questions or need to make changes, their team is incredibly helpful and responsive. Whether it's through their chat function or submitting tickets over the phone or by email, we've always experienced swift turnaround times. The Microsoft Teams voice interface is fantastic allowing us to manage voicemails and personal settings from anywhere. What sets Atlantech apart is the ability to directly call and get a knowledgeable support person on the line promptly. Their proactive alert system keeps us in the loop about planned maintenance and any potential issues that might affect us. We can't speak highly enough of the seamless experience we've had with Atlantech's Microsoft Teams voice service with Atlantech’s support. It has truly transformed our operations.
By Alan S.
Response from Atlantech Online, Inc.· Nov 14, 2023
Thank you for the kind words, Alan. We are grateful to have been a part of transforming operations for your firm. Please reach out if we can be of any assistance. -- Tom
Our company has enjoyed a very positive experience with Atlantech for several years now. We highly recommend them!
By CG
Response from Atlantech Online, Inc.· Nov 3, 2023
Thank you for the recommendation. We're very grateful to have earned your trust. - Tom
The team is very helpful when I reach out with issues. I've used their chat function and have submitted tickets and both have had good turnaround time. I like the new customer portal as well. Great for checking voicemails and changing personal settings from anywhere.
By customer
Response from Atlantech Online, Inc.· Oct 18, 2023
Thank you for your comments regarding the voice portal. We aim to empower customers to help themselves but our tech support team is available 24/7 and are eager to help, too.
Very quick service. Internet works as described. Communication from the team is fast and constant. Great customer service. Would recommend.
By Cokinos, J.
Response from Atlantech Online, Inc.· Oct 11, 2023
Jason, thank you for your review. We're grateful to have your recommendation. -- Tom
