Atezr.comReviews of atezr.com

À FUIRE surtout si vous n'avez aucune notion en électronique !! J'ai acheté une atezr l2 24w qui n'a fonctionné que 3 jours. J'ai contacté le service client en envoyant photos et vidéo. Au bout de 10 jours (des gens sur les réseaux sociaux ont trouver le problème en 3heures) le service client me dit d'ouvrir le boîtier de la machine pour faire des tests avec un multimètre (chose que je ne possède pas). Je leur répond que je n'ai ni le matériel ni les compétences pour faire ce qu'il me demande. Après plusieurs échanges de mails répétitifs je leur donne 3 possibilités : 1. Échanger toute la partie avant de la machine 2. Échanger toute la machine 3. Renvoyer la machine et me rembourser Leur réponse sur 4 mails consécutif : "nous vous envoyons la carte mère si vous voulez" Ma réponse à ces 4 mails : "je n'ai ni les compétences ni le matériel pour faire ça. Envoyer moi l'adresse pour faire un retour de la machine et me faire rembourser" Je n'ai toujours aucune infos pour effectuer le renvoi. Le service commercial ne répond pas au mail que je leur ai adressé il y a quelques jours pour leur demander de résoudre mon problème avec le service technique. Résultat : 1150$ de dépenser dans une machine qui n'a fonctionné que 3 jours. 2 mois se sont écoulés ! En décembre j'ai enfin pu retourner la marchandise. 1 mois plus tard je ne suis toujours pas remboursé.

I would like to point out that I can document what I am writing with the emails sent to service, after just over 2 months the machine stops working correctly, it starts cutting a vertical line at every job, an email exchange starts with the assistance, in which I send several videos with the problem (therefore documented!), after weeks of back and forth they write to me telling me to use it to cut images as small as stamps and possibly simple, now I have spent €1100 for something unusable, assistance terrible and horrible products, I give you some advice, DO NOT BUY ANYTHING FROM THIS COMPANY, because the day you need assistance you will be left ALONE!

Customer service is horrible. Getting help with issues is email per day. No available parts, only able to buy full laser. Never again will i buy their crap. Update: they lied about sending a new one on this review. I have the email as proof. They already sent me 1 replacement and it has never worked correctly so now they are trying to back pedal. They made it so I cannot add more photos to my review. DO NOT BUY THIS JUNK! I AM GETTING AHOLD OF BBB. Update 6/9/23 Atezr is currently trying to remove my review without solving my problem. I have proof in emails that they have promised a replacement laser but haven't gone through with it. Breach of 12 month guarantee Update 6-11-23 I had to buy another laser from ortur today as I have mounting orders and still no reply of a tracking # for replacement laser from Atezr. Update 6-12-23 still no tracking #. Hmmm Better Business Bureau website is down today...I guess it will be first thing in the morning to file a complaint and a review how I had to buy another $1000 laser to do any business because Atezr has not kept up to their part of a 12 month guarantee. Now 2 weeks without a working laser from them!! If they would give the money back, I would happily ship them their laser back so I could buy another ortur LM3 that has more power and is faster. 6-16 still no laser. They offered me a materials pkg worth less than $75 to make up for them leaving me without a working laser for almost 2 weeks now costing me well over $1000 from my business....again still no laser. Update 6-19-2023 still no laser...refusing to be compensated for all my time in business without a working laser with the 12 month guarantee. They offered me a $70 material pkg of things to engrave while I am out over a $1000 between missed business and having to purchase another laser that works that arrived within 5 days of ordering. Wish I had found the Ortur 1st. I asked Atezr for the extension rails and rotary for compensation for their lack of upholding their guarantee and they have refused....again still no laser from them. Update 6-23-2023 Still NO laser Update 6-26-2023 still NO laser Finally received my laser 6-28-2023.... 24 days after the laser would not even mark wood. I had to buy another laser to continue my business. Never will I buy another Atezr. I would lose too much business and money.

ATEZR has lied to me since may. I won an engraver in May for mothers day contest, and they refuse to send me my prize. They won't answer my emails, nor send me what I won. Customer service is a joke. Why lie to your customers. Would never buy from them again