Ateam3dprintingReviews of ateam3dprinting.com

I am writing this review about an order that a friend placed as a gift for me. My friend was the buyer and made the payment, while the Wunderwaffe DG-2 was supposed to be given to me. I have seen the complete correspondence, order information, tracking details and PayPal messages relating to this case. My friend ordered and paid for the Wunderwaffe DG-2 on February 27, 2026. After months of waiting, the seller confirmed on April 27 and again on June 8 that production had not even started. When my friend eventually requested a refund before his buyer-protection deadline, the seller told him to open a PayPal case and stated that the DG-2 would be shipped to somebody else. The customer service was completely unacceptable. Instead of offering a reasonable solution, the seller responded in a dismissive and disrespectful manner, ended the business relationship and stated that my friend would be blocked. He was told that any further communication would only take place through the PayPal case. In my opinion, he was treated with complete disrespect simply for asking about a fully paid order after months of waiting. During the PayPal dispute, the seller submitted a USPS tracking number as supposed proof of delivery. However, the tracking showed delivery to Cropwell, Alabama, while the confirmed delivery address was in Salzburg, Austria. That is not even the same country. My friend did not receive this shipment, and I never received the gift. PayPal relied on that tracking information and rejected the refund request. As of this review, my friend has received no product, no replacement and no refund. I cannot comment on the quality of the Wunderwaffe because it was never delivered. What I can comment on is the handling of this order: months of waiting, production that had not started, no delivery, no refund, tracking pointing to an unrelated destination in another country and customer service that cut off communication when reasonable questions were asked. Everything described here is supported by messages and screenshots. After seeing how my friend was treated, I would never order from ATEAM3DPRINTING myself. Based on this documented experience, I strongly recommend avoiding this seller and spending your money elsewhere.

Ordered a helmet in Feb of 2025. Didn't receive any tracking until I had asked to which found out it was lost by usps. No big deal things happen. The follow ups and lack of communication were not there unless I initiated it. Was told I would receive a new one multiple times. Was told they were waiting on the claim from usps and around Sept is when it got finalized supposedly. Long story short.....I got the helmet in late March of 2026. A little issue with the crown but as a whole not a bad product. What I had to deal with in between ordering and receiving, basically customer service or lack of was the worst ive ever had to deal with. As a company, especially a small one, youre supposed to make your customers happy so they can recommend u to others to grow. I understand things happen and was very patient until I wasn't. Over a year is craziness. I also offered to take half my money back just to get it settled as I grew obviously frustrated and mad and was told no. It seems they receive and take more orders than they can keep up with as I know im not the only one who was over promised and under delivered too.

Before I purchased from them, I asked about lead times and if they were able to complete the Shredder with armor set within two months. I wanted to use it for a con. This was back in March of 2025. The two months eta and con had passed and I was okay with waiting another month for it to get completed. I had SDCC to go to in July and he said it would be done before then. June came and went and according to them my set was almost completed and needed a couple of finishing pieces and it will ship out next week. Another two weeks pass before they get back to me and say it will ship out that week, mid July. Another two weeks pass and nothing. I ask for a refund since they gave not sent it and they said refunds are against their policies. They were working on getting it shipped out. After that, no more communications from them, since the six month mark was approaching in October 2025, I reached out again before I went to do the charge back and I get a response. “Wanted to confirm the sizes for the armor”. I figured they are getting to it finally and nothing. They had blocked me on multiple social media platforms. It is already almost a year and nothing.