AsteroomReviews of asteroom.com

As a first time user Emma was fantastic to work with and helped me by explaining and walking me through my project. She made it seem so easy

I must admit, I was a bit skeptical ordering this product directly from Asteroom’s shopify account, considering there isn’t much information out there about this product or the company. Happy to report, my experience has been delightful. I am an amateur photographer and a real estate broker with 23 yrs in the biz and I was looking for a viable option for virtual tours without having to spend hours in Lightroom after shooting video with my dslr. If you’re here reading this, you may be aware that most 360 cameras suited for real estate virtual tours are sold out everywhere, unless of course you want shell out $3300 for Matte*** which I didn’t want to do. I was lured by the ease of use of this system and took the plunge to order it. I was on backorder for the 360 camera I wanted, which ironically came at the same time as Asteroom product (which by the way came wayyy ahead of schedule - big plus). I immediately connected with Asteroom customer service to process a refund. I was skeptical they’d even get back to me. But not only did they get back to me, but refunded me the entire sum, no questions asked. Wayne Hung from CS followed up with me without me having to chase him... and ensured I had a great customer experience even though I did not end up using their product. Wow! Is all I can say. If you’re thinking about buying this product, this company and it’s people have my vote of confidence. Great job, you guys! Way to go to build a great reputation among our large yet well knit community of Realtors. Wayne, I appreciate you, thank you!!

Emma went the extra mile to help me in a situation I had and no fault of Asteroom. I do wish the plans were a little cheaper but I'm staying with Asteroom. Service is important to me.

This is a great way to develop a 3D virtual tour!

Thankyou for your help!!

Emma was so helpful she the extra mile to help with ease and a pleasant personality.

Emma helped me figure out that the pano photos I took were hiding in an album. She walked me through the process of getting them into a project and explained strategies and options for processing. I was surprised to get such quick help, and that Emma was so patient with my un-tech-savvy ways. Bravo!

After you spend time setting up your tour, they butcher the entire thing and ask you to accept it. I complained about how they changed my room entrances and the camera is facing a wall. I then fixed it myself and the next day they had put the first view to each room as facing a wall or corner. So stupid!