Assurance WirelessReviews of assurancewireless.com

The customer service is so poor. Most calls are routed through third world countries that don't speak English. It takes multiple calls and weeks to get anywhere. They take no responsibility for their lack of integrity,

The phone is bad. No radio. You can't even download a free app. This is what the government pays for the old people to use and no radio. Waste of tax money.

They're dishonest. My phone was stolen, Assurance lied and said they were mailing me a replacement phone just to get me off the phone. Then they dont honor what their colleagues said and hung up on me. They are unprofessional and discourteous. Their phones are garbage.

These phones are a major security issue, I cancelled my service with them the day I got the second phone which was same as the first. The phone software does not update to receive security patches, the Google Play Store was on build 17 something when the current is 26 something, the device wasn't Google Play certified and you couldn't update the Google Play store, which means you couldn't download any new apps or update the ones you have. Soon as I activated the phone, somehow I received a buncha notifications about my SNAP benefit purchases, saying the amount and the store I was at, I wish I hadn't pressed reset the moment I got bombarded by them, but I had just activated my phone and they told me to restart it, which is their fix for everything. How do they have that information??? It was loaded with so much malware and spyware with so many permissions and hidden "special permissions", that it would take days solid to deactivate, I did spend a day and a half getting nowhere and I felt so dirty and upset having service with them. The customer service was freaking weird, they sounded like they were hostages and had a gun to their heads, so crazily happy that you couldnt even get a word in edgewise through their fake carebear bs of hheehehe oh thank you Im sooo happy to assist you and hope you are having a wonderful day so far. Located in the Philippines. Meanwhile the phone is Communist China Govt spyware and used to have downright actual trojan horses, named trojan and everything. Safelink is no better, they don't even wanna give you a device at all, even if you brought your own phone last time, you try to sign up again they say you can only get 1 device, well my last device was my OWN, they dont wanna give a damn phone at all. Same crazy customer service, and probably the same level of govt tracking but assurance phones are so buggy and crazy I saw some of it very concerning.

I felt like a zoo keeper or a circus trainer when I was talking to customer service. Geese Louise. A bunch of no English speaking incompetent ppl. The worst service in the world hands down....Their CSR's put the I in ignorant. They all ride the short bus and bang their heads on the window. The End.

Congress passed a Broadband Act which somehow allows for unlimited everything forever. Assurance has been spamming my phone with incessant text offers to join that program. I am deaf so only do email or text. I did have 4G service which was ok and somewhat decent internet until this year. When the Broadband spamming started I instantly noticed that the good internet service at 4G now is dirty, sluggish and simply does not work. IF they are trying to encourage me to switch with this predatory practice of poisoning my current internet on the phone they did. But I will be dropping Assurance entirely, buying a new phone outright and changing to a different carrier who has a whole world of Internet fof a flat price in addition to unlimited everything ELSE at 4G. NOT 5G. I have no interest in 5G. I will specifically make sure that the next phone company is stand alone and provide things that Assurance has made sure to make a mess of trying to drive me towards the shiney new Unlimited Broadband thing... IF you tried to call customer service on relay? They hang up on you. They cannot be bothered. EVEN if you did get through to a human you are issued a scripted verbal response for everything. They are not communicating with YOU exactly. The next phone company I am joining (And keeping my assurance number...) has a store in town. If there is a problem 5 minutes in front of them and solved. DONE. Everything Assurance is not. The incessant advertising by Texts etc pushing the 5G unlimited everything is ignoring stop orders and other very negative indications of absolute NO interest in the entire thing. It has finally made the decision that I will just drop Assurance and forget they ever existed and move on.

Bad customer service.They approved me for a phone but couldn't activate it.

Here's another American company, that subs all their work overseas. Which is why they sent a defective phone, then the technical support is useless as a bag of hammers. They ask way too much personal information,( which their probably writing down or recording)( to use in illegal manners) then they don't help because they don't want to. HOW CAN I MAKE A CALL IF THE PHONE THEY SENT ME DOESN'T WORK? OBVIOUSLY THERE'S NO SUPERVISION WITH THIS COMPANY AS WITH ALL COMPANIES THAT SUB THEIR WORK TO OTHER COUNTRIES TAKING AMERICAN JOBS JUST TO SAVE A PENNY. THIS PROGRAM IS A SCAM!