Assurance WirelessReviews of assurancewireless.com

Horrible customer service. They will tell you anything to get you off the phone. They hang up in my face. Tell me that I am a liar. They give me different answers. I have been waiting on a phone over a month and haven't received it. They keep telling me to reapply. They keep giving me run around.

Awful service my phone stopped working..could not call out or receive...reps says the tower is out...another rep says my phone needs to be replaced...they can't speak English and they talk over you...Makes me sick to deal with them....they have changed

If I could give a minus zero I would. I am disabled on a small income. I would rather be strapped and pay for a phone then deal with these people. First of All I was lied to by every representative I spoke to. I signed up locally outside of the food stamps office. The girl told me I could pick one of two phones for free. She said it was totally free. I asked I picked the motorola. She signed me up and then told me I owed her $90. I said what are you talking about? You said it was free. She said no. This phone is free here. I never said that so that was the first lie. I also told her I did not want the ACP plan as I have it at the house and you can only have one ACP when she was done. I said am I on the ACP plan? She said yes. I said that is not what I wanted. I wanted the lifeline program. So she gave me a very cheap junky phone and signed me up. When I went home I called assurance wireless. They said I was on the ACP program. I told them I canceled it with the first girl. They said no it's not canceled. I asked them to cancel. I had to call back 7 to 10 times. It is still not canceled than it is 5 days later so I am probably going to lose my internet benefit at home from ACP. Every time I talk to somebody I get nothing but lies. I was told I will be switched from the ACP to the lifeline and I will get unlimited talk, text and 25 gigs of data. I found out that is the ACP program that I did not want. What is wrong with these people? Then I was told I will get a free phone and it would be a Samsung. Who knows if it will ever show up or if it will really be a Samsung. It's just been one lie after another spending eight or 10 hours on the phone. So far nothing resolved. Sitting here with a junk phone that might cost $5 retail. I am so upset with this company. None of them speak proper English and they don't really understand well what you're saying so you have to keep repeating yourself. I don't understand what they're talking about very well either. What happened with keeping our business in America? We have sold America. We are giving all our business to other countries. They are the ones who answer the phone. They do not understand English properly. So how on earth can they help you? If you want to receive lies and a junky phone then accept this company. If you want a good company, do not take assurance wireless. I warn you of this. This has got to be one of the worst companies ever. Again, everything out of their mouth is nothing but lies. They all sound like they're reading the same script. I'm going to send the phone back because this is nothing but problems dealing with these people. I will have to go ahead and take food off my table to get a phone that I need that will have reliable customer service. Hopefully. This is not the company for you. They should not be allowed to stay in business in my opinion. So my advice no matter how desperate you are for a new phone, don't do it with assurance wireless

the phones only last a few months. And then to get a replacement warrenty phone. I waited several weeks and found it hadn't even been sent out. then waited 3 more days. Called again to track the other phone. found it hadn't been sent yet. so 2 weeks of run around with no good results. Won't recommend them again!

They make it extremely difficult to port a number from T Mobile to them. I provided everything that is required to port a number and after a long wait to get the phone number changed to them, they came back and said that it cant be done and to go back to T Mobile. T Mobile and Assurance are the same company so something is not right here.

May 2 called suppose to get a ph replacement. Told me over 20 business days. Waited.no oh called beginning june told me sorry we send ph out have it 3-5 business days. I waited called 1week later. The woman says have to pay monthly fee and new ph ,shipping handling charges. I’ve had this service 2012 same number. I hung up. I call today, bc ph is still on collecting gov money fir 2mths now. I’m told I can get replacement oh. Then say not warranty anymore bc had since 2021. I had to call b4 yr up. U can’t call in a yr or won’t get new ph what I was told. Says be 9.95 for ph. I get my credit card he says be 20.00 I said you said 9.95. Then he says it be 29.00. I said you just went up x3 in few minutes. Then he’s says be 31.52. I asked to speak to a supervisor. She has to call me. Gave my number . That was11/2 hr ago. No call. What is going on with this service. My kid school, DRs etc has this numb all these yrs. I don’t know what to do anymore. I need this ph in case my 24y okd car breaks down w/my kid in it w/me. Help

I AM ON MY 3RD PHONE IN ONE YEAR BECAUSE OF FAULTY EQUIPMENT, PHONES THAT BREAKDOWN AND UPDATES THAT RUIN THE PHONE. CUSTOMER SERVICE WILL NOT REPLACE THEIR CHEAPLY MADE IN CHINA PHONES UNLESS YOU PAY FOR A NEW PHONE AND SHIPPING COSTS AMOUNTING TO OVER A HUNDRED DOLLARS AND THATS IF YOUR ON THE FREE GOVERNMENT PHONE PROGRAM. TAKE MY ADVICE DO NOT DO BUSINESS WITH THIS TERRIBLE, CHEAP PRODUCT OF A PHONE COMPANY... LISTEN TO ALL THE BAD REVIEWS BECAUSE THEY ARE TRUE.

This company is crooked,they are trying to 5$-10$ customers and even though I am eligible for unlimited they are not giving it to me after multiple attempts.Thanks Government, just what we need government supporting businesses that are robbing the poor....