Assouline PublishingReviews of assouline.com

I received three books as ordered, but the books themselves are a joke. They are giant, heavy tomes with nothing more than nice photos. The production value us fine, but the books themselves are merely pretty collections of poorly labeled photos in no particular order, sprinkled with lame quotes, and no value-added text. In short, the books are devoid of meaningful content. If you want a door-stop with pretty pictures, they're for you.

Purtroppo devo esprimere la mia delusione per la qualità del servizio clienti dell’editore. Nonostante abbia fornito foto e video che mostrano chiaramente un difetto di produzione del libro, non si sono minimamente adoperati per offrire una soluzione, né una sostituzione né alcuna proposta alternativa. Per un marchio che si presenta come casa editrice di lusso, ci si aspetterebbe un livello di assistenza molto più alto e una maggiore attenzione al cliente. Ricevere un prodotto difettoso e non trovare alcuna disponibilità a gestire il problema è stato estremamente deludente.

I never leave reviews, but after my experience with Assouline I thought I should prevent anyone else from having the same experience. I have seriously never experienced worse customer service. Without even discussing the initial issues I had with shipping (after paying an arm and a leg for shipping) that they neglected to provide any assistance on, the customer service I was met with when trying to return this item was the absolute worst I’ve ever had. While it states online that they allow exchanges of their books, what they don’t tell you is that you have to pay for your own shipping because they do not provide a shipping label (which ended up being nearly $50 for such an expensive package). Additionally, they are unresponsive and unhelpful when they do respond. After I finally got ahold of them (nearly 2 weeks after I received my package) and was able to send my return, they took 2 more weeks to send me my in store credit after my return arrived at their warehouse. They were not understanding in the slightest when I asked for assistance and continually made excuses for why they hadn’t sent me my store credit, despite the fact that they could see that my package had arrived at their facility. I will absolutely never be giving them my business again and recommend everyone else does the same. They charge absurd prices for mediocre products and horrendous customer service, and they don’t deserve a single penny.

Worst customer service ever. So rude. It's been over 4 months now and still no reply from any customer service department. Truly shocking. I like the books nut not the people. I now don't order from them and order from Flannels or Selfridges so I don't have to deal with them or pay the €35 postage fee. Utter shambles of a company, So rude. I have emailed, Instagram Direct Message and through the website contact us section. No reply.

Ho chiesto al sevizio assistenza quattro confezioni per quattro ordini che comprendessero più libri ognuno. Mi hanno risposto in modo molto maleducato. Pessimi!

Dreadful customer service. No replies to my emails regarding my order. Been over a month. Shocking. Books are nice but customer service is terrible. I am very angry. Don't care about customer'.

Over rated books by an over rated publisher Often sold as coffeetable books Looks nice but no content Overpriced books by a no good publisher

Purchase gift book for wife as gift. Realized that I had purchased it previously. Returned the unopened book for credit as they do not provide refunds. After several inquiries and confirmation the book was received I have gotten no response. Phone calls reach voice mail, again with no response. Customer service non existent!