AskadoctorReviews of askadoctor.help

Response from Askadoctor· Sep 22, 2026

Good afternoon Don, let me get this settled for you. I'm sorry the telehealth conversation ended as quickly as it did and left you without the help you were looking for. I've located your account and refunded the CA$ 93 charge, and your membership is cancelled so nothing further will be billed. The refund will reach your account in 3 to 5 business days. Thank you for the chance to put this right, and I hope you get the answers you were after. Best regards, Julie, JustAnswer Customer Care [email protected] | 800-805-5962

Response from Askadoctor· Sep 21, 2026

Hello Phillip, I understand why seeing a $70 charge when you expected to pay $5 would be concerning, especially when your bank flagged the transaction for review. Our current pricing information indicates that, in some cases, the $5 join fee is accompanied by a monthly membership fee, with the applicable charges shown during the sign-up process. We’d be happy to review what was presented on your account and clarify the charge for you; please call us at 1-800-805-5962 or email me at [email protected] so we can locate your account and assist with your request. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962