ASE ProtectionReviews of aseprotection.com

Company is a complete FRAUD! Filed complaint with FTC and BBB. They are out of Delware. Do not purchase from this company!!! UPDATE: After 3 months and much effort against an unresponsive company in Delaware, I recieved an email from TrustPilot allowing me to update my review status. I am not sure if they persue a response from ASE or not? We will see... STAY AWAY FROM ASE! COMPLETE RIP OFF OF $2500

This company is a serious SCAM. I purchased the vehicle Warranty June of 2022 upfront with full payment of $1900.00. Approximately 1 to 2 months later I called to cancel and was instructed to do the mileage thing and get Notarized letter. Mailed letter, when called to check the status they (Tatiana) stated they never received letter and to wait a few weeks so they could contact the mail room. Called for months and just got a bunch of BS stories. Now May of 2023 still dealing with Tatiana she tells me to get a new Notarized letter and that its my fault and should of mailed the letter again sooner (speaking very rude), then hangs up on me. Start calling and trying to reach anybody else, reach Marcus the original salesperson and he transfers me to supervisor William Porter. William instructs me to email him my Notarized letter and he would start the refund process. Of course, months later still no check and call William back… he states he is going to put a force through for the refund. Calling and calling….Maria now is stating the check was mailed out… wait for check…no check. Call Maria back and now we have to wait for the investigation before another check can be issued and you know the rest. After numerous calls until this day, still no refund. These people need to be reported to someone and we need to file a Civil Lawsuit

Beware of doing business with this company. I payed upfront for both my cars. In September 2023, I requested a refund. It has been six months now still waiting on a reimbursement check. I was told they never received my notarized letter and pictures of the odometer. Therefore, I emailed the documents. Then I was told they could not work off a copy of the notarized copy, that they needed the original copy. So, I sent new notarized documents. Then, I was told the person that signed for the Notarized documents (Catelin Wilson) works at the front desk, but does not work for ASE. On another call, I was told they received everything, and it was sent to investigations for review. Now, I am told that they do not have my documents and I need to resend them a new notarized letter, because the one they have is to old. (Confirmation that they did receive my documents). You can’t speak to a manager or supervisor only customer service. I’ve emailed and left plenty of messages. I wish I would have read these reviews before I gave these people my money. I would be interested in joining the civil lawsuit. I need to be refunded my money!

the good reviews are fake ......this is a fraud ..still fighting them ...also they are not located in Delaware ..i contacted the the state attorney....run. If anyone can find where they are actually located post it !!

I paid $4000 for a protection plan that would only be activated after I put 1,000 miles on my car. I have reached the activation mileage and now no one returns my calls. The contact information URL is bogus. You can only phone or use the postal service. This is feeling like a scam. If I don't receive any communication I'll file a complaint with the State Attorney General.

I purchased a warranty over a year ago and cancelled it almost a year ago. I jumped through all the hoops regarding the cancellation process and had to contact them again to ensure they received it because verification and follow up isn't something they do. I sent a certified and notarized cancellation notice as they requested, and I followed up often only for them to tell me in July it went to the wrong office, and they just received it. The manager acted as if she was doing me a favor by resending the cancellation form and approving it after they didn't check their mail for 6 months. I had to submit another cancellation form online that day and was told they'd send my refund 30 days later. Come the 30 days I'm told it requires another approval for the check to be released and from there the check will be mailed out in 60 business days BUT checks are only mailed out once a month on the last Friday of the month. At the same time Denise and Tatiana have both told me accounting/finance doesn't work on Fridays, they don't speak to customers, and no one follows up on notes left on accounts for resolution unless the customer calls. Accounting also leaves at 4 during the week and start times vary, so when and how are the checks being cut?! To this day I've yet to receive my refund. No manager is ever available, yet I have proof of both times I submitted their online cancellation and an email from Paula Relic stating it was received. Since they've taken up so much of my time and continue to fail at providing me a refund. I'll be starting a class action lawsuit with everyone that's left a review here and anywhere else I can find because there's clearly a pattern. I'll be contacting my attorney general and the one in Delaware next week. The time contacting them isn't worth it. I'll update my review or add another with contact details regarding the class action suit.

plz plz think twice on purchasing this warranty for your vehicle, i bought the warranty for five years sold vehicle in less than a year, i requested a refund for the balance since October of last year 2023 did everything they requested and still have not received my refund, their customer service is terrible, they have lost two notorized documents that i have sent, and the lady’s excuse is that she does not work at the mail room, as of today i will be filing a complaint with the better business bureau and let them handle the situation, i am sick and tired of dealing with this people!

DO NOT DO ANY BUSINESS WITH THIS COMPANY. They are a scam company that must be shut down immediately. They stole $2,000 from us. They have lied to my husband promising to refund these funds going on a year now. Rude staff, that make no efforts to help in anyway. Mind you, my refund check has never made it me. They prolonged the process by investigating and placing stop payments. Check has gotten lost twice now. All SCAMS. YOU HAVE BEEN WARNED!!! THE DELAWARE DA NEEDS TO LOOK INTO THIS PLACE ASAP