ASAP Site ServicesReviews of asapsiteservices.com

Beware of this place and they’re terrible employees

Needed a dumpster and two porta potties for a jobsite and ASAP Site Services got them out the next morning. Driver called ahead and put them right where I wanted, no hassle and the price was what they quoted me.

BEWARE: ASAP Marketplaces' Unscrupulous Practices May Harm Your Business As a General Contractor, our experience with ASAP Marketplace has been deeply disappointing. We called them to ask why they removed a rented portable potty early, and they asserted it had been stolen. They then billed us $800 for the missing unit. We did not sign an agreement accepting responsibility for theft or replacement, and we requested the evidence supporting ASAP’s claim that we did. Evidence was never provided. However, they sent legal notices to my client/property owner. In turn, my client refused additional services from me until the matter is settled. Given the amount due (which is the cost of a BRAND NEW unit), no attorney will touch our defense. They also never provided evidence of ever filing a police report. Who steals a portable potty? Who doesn't report their unit missing? Given the damage to our reputation and potential long term damage to our business credit, we paid in full. Get all rental terms, stolen equipment responsibilities, cancellation procedures, and pickup documentation in writing before doing business with ASAP Marketplace. Your exposure may extend beyond an unexplained invoice to your reputation with your client. I would NOT recommend ASAP Marketplace to ANYONE.

We rented a porta potty for a construction site a week ago. They delivered the unit with the wrong type of lock and I have still not been able to get anyone to contact me back to change it. They also charged us 2 months worth of service, and we have only had the unit for 1 week. I have tried calling the original sales person I spoke with because she told me I could call her anytime I had any problems or if we wanted to call off the unit, but I have left her 3 messages and she has never called me back. I've called the customer service number and been transferred to the support department and hung up on twice. I finally reached someone else in the sales department who seemed really helpful, but they couldn't do anything and had to send a message to the support team because when they tried to transfer me, no-one would answer. She told me if I didn't hear from them by the end of the day to call back. That was two days ago. I tried calling her and she didn't answer. She did text and said the support team would be contacting me. I still haven't heard from anyone, other than a canned email after I sent a customer service request online, saying they received my request, they're sorry for the problem, and they will get back with me. Once I am finally able to get hold of someone, I will be cancelling the contract and getting a porta potty from somewhere else. DO NOT USE THEM.

The last two times we've used them have been trash. In December they skipped one of the scheduled cleanings, and then when they did clean it, instead of walking the 100ft to ask for the key, the staff literally just broke the plastic off of the unit, cleaned it and then left it in the "occupied" state. This week we had a mini tornado hit our location, which caused our unit to tip over. We called on a Tuesday and we're promised a 24hr response, they never showed, skipped the scheduled cleaning, dodged our calls until they closed on the weekend, and then gave us the same 24hr excuse when we finally did get through. We were without facilities for 6,days. Then, not less than 24 hrs after righting our unit, the sent out someone else for cleaning... livid to say the least. Never again, stay far away.

This place is an absolute scam. Charged me 350 dollars for a unit that was picked up and claimed they weren't aware of the pickup. Told me that they would refund the money it's been about a month now, and I've called 5-6 times and gotten the same answer repetitively: "The refund has been approved, we're waiting on the financial department to process it.". It's only 350 bucks, but I'm going to get my money one way or another, whether it's through them or legal action. I'll spend more money doing that, but it'll prove a point that apparently needs to be done after reading other reviews.

Absolutely avoid this company. I ordered two porta potties on a Tuesday for Thursday delivery. No porta potties. My credit card was charged twice as pending charges. They did resolve that. They promised they would deliver Friday, they did not. I was contacted by two companies who contract with them. Friday at 5:00 they were trying to find some company to deliever to me. I called AGAIN and they didnt have the decency to tell me they had forgot me or dropped the ball. I was lucky enough to have a contractor company take pity on me and agree to bring them and pay them cash. I called ASAP and cancaled, told them to refund my money. Now I wait. This company its a joke.

They charged my card multiple times and refused to refund my money!!! No response when I call, the phone just rings. One person I spojke with was honest(Marie), but they do not even really work for ASAP Site Services. You have been warned! DO NOT USE THIS COMPANY!!!!!!