ArtkiveReviews of artkiveapp.com

15800 Arminta St, Van Nuys, California

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The Fair Hearing score

4.8/ 5

Excellent

546 reviews

Artkive4.8Excellent

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About Artkive

Artkive specializes in transforming your child's cherished artwork into keepsakes you'll treasure forever. We take care of everything: send a box filled with your little artist's creations, and we professionally photograph and edit each piece. Then turn the images into a stunning hardcover book or a framed mosaic, preserving those special moments for years to come. We can even capture other sentimental items like cards for weddings, birthdays, baby showers, holidays, and other events, as well as all types of photos.

Artkive (artkiveapp.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: artkiveapp.com
Website: artkiveapp.com
Category: Professional Organizations
Location: Van Nuys, California
Listed on The Fair Hearing: 2026

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May 9, 2026

Lost Child’s Artwork and Horrible Customer Service

I paid extra to have my child’s artwork shipped back to me. Artkive used Amazon to return it to me, and they lost it. Priceless, irreplaceable and gone forever. It was supposed to be delivered 4/13 but never arrived. I contacted Artkive 4/19 and didn’t get a response for 3 days which they say is standard company policy for their “small, parent-run” company. It took several more emails and two weeks to get the head of customer service to respond to me. She seemed apologetic but only offered a refund and duplicate copy if the art didn’t arrive by 5/8. It never did and I had to email to ask if there was anything beyond a refund and duplicate they would do for me. Her response was no and it was out of their control. I felt dismissed. I am heartbroken that it’s all gone. I feel like they should’ve offered more even though nothing can replace what they lost. I told this to Artkive, and they said only if I removed this review, would they give me a complementary art book. Don’t use this company if you ever want to see your child’s art again and don’t want to be bullied into keeping quiet. Like so many have said horrible customer service and my cover image was crooked! The quality of their product is no better than if you took your own pictures of the art and made a Shutterfly book!

By Megan

Response from Artkive· May 18, 2026

Megan, we are truly sorry for the loss of your artwork during return transit and we understand how devastating this must be for your family. Our team worked diligently to try to recover the package through Amazon: within 2 days of you reaching out, we filed a claim with Amazon. Within one week, our Customer Experience Manager personally offered a full refund and a complimentary duplicate book created from the high-resolution images of the art so your family would have an extra copy of the preserved artwork while the investigation was ongoing. Once it was clear the artwork could not be recovered, we also offered a future complimentary order — prior to any review being posted — which you accepted. When a review was subsequently posted stating we did not take the matter seriously, we felt it was important to address that directly, as it does not reflect the urgency or care with which this was handled. We appreciate that most of those statements were later removed, and we want to be clear: the complimentary order was offered out of genuine care, not in response to any review. In the interest of full transparency, this experience led us to stop using Amazon for return shipments entirely because no other family should face a similar situation. Regarding the cover image you selected: the original piece was a handmade school project with a photograph glued at an angle, so the image reflects the artwork exactly as it was created, not an error. Our offer to recreate your book with an alternative cover image remains open whenever you're ready. We sincerely encourage you to reach out to us directly if there is anything further we can do. Your family's memories and your trust matter deeply to us.

Artkive reviews

546 approved reviews, newest moderated first

May 11, 2026
What a great company!
I was very pleased with the book that was returned to me from the sympathy cards I sent in. The company does a good job of keeping you apprised of where they are in the process. You get the choice of getting the cards returned to you or not. I have already shared this company on Facebook. I highly recommend them.
By Steve
Response from Artkive· May 15, 2026
We're glad the communication throughout the process gave you peace of mind, and we really appreciate you spreading the word!
May 11, 2026
High quality
High quality, quick turnaround, so easy to order! Thrilled with the book. :)
By GruberQuinn
Response from Artkive· May 15, 2026
So happy you love your book! Thank you for the kind words about the quality and turnaround time. It was a pleasure putting it together for you!
May 9, 2026
The process was so easy
The process was so easy. And I love the end result.
By Leslie G.
Response from Artkive· May 15, 2026
So glad you love how it turned out! Thank you for sharing your experience with us.
May 9, 2026
Lost Child’s Artwork and Horrible Customer Service
I paid extra to have my child’s artwork shipped back to me. Artkive used Amazon to return it to me, and they lost it. Priceless, irreplaceable and gone forever. It was supposed to be delivered 4/13 but never arrived. I contacted Artkive 4/19 and didn’t get a response for 3 days which they say is standard company policy for their “small, parent-run” company. It took several more emails and two weeks to get the head of customer service to respond to me. She seemed apologetic but only offered a refund and duplicate copy if the art didn’t arrive by 5/8. It never did and I had to email to ask if there was anything beyond a refund and duplicate they would do for me. Her response was no and it was out of their control. I felt dismissed. I am heartbroken that it’s all gone. I feel like they should’ve offered more even though nothing can replace what they lost. I told this to Artkive, and they said only if I removed this review, would they give me a complementary art book. Don’t use this company if you ever want to see your child’s art again and don’t want to be bullied into keeping quiet. Like so many have said horrible customer service and my cover image was crooked! The quality of their product is no better than if you took your own pictures of the art and made a Shutterfly book!
By Megan
Response from Artkive· May 18, 2026
Megan, we are truly sorry for the loss of your artwork during return transit and we understand how devastating this must be for your family. Our team worked diligently to try to recover the package through Amazon: within 2 days of you reaching out, we filed a claim with Amazon. Within one week, our Customer Experience Manager personally offered a full refund and a complimentary duplicate book created from the high-resolution images of the art so your family would have an extra copy of the preserved artwork while the investigation was ongoing. Once it was clear the artwork could not be recovered, we also offered a future complimentary order — prior to any review being posted — which you accepted. When a review was subsequently posted stating we did not take the matter seriously, we felt it was important to address that directly, as it does not reflect the urgency or care with which this was handled. We appreciate that most of those statements were later removed, and we want to be clear: the complimentary order was offered out of genuine care, not in response to any review. In the interest of full transparency, this experience led us to stop using Amazon for return shipments entirely because no other family should face a similar situation. Regarding the cover image you selected: the original piece was a handmade school project with a photograph glued at an angle, so the image reflects the artwork exactly as it was created, not an error. Our offer to recreate your book with an alternative cover image remains open whenever you're ready. We sincerely encourage you to reach out to us directly if there is anything further we can do. Your family's memories and your trust matter deeply to us.
May 8, 2026
Keepsakes for the Coffee Table
This experience was fantastic! The Book was so much better than I even imagined. The photographs were professional And reflected each different medium well. I am making another right away!!!
By Kara F.
Response from Artkive· May 15, 2026
Wow, thank you! We're so happy the photography captured every piece just right. Enjoy putting your next book together!
May 7, 2026
Wonderful, quality product
What a wonderful, quality product! I purchased this to combine cards from when my husband & I were dating through our engagement & wedding. The photos truly capture every detail of each card & the color of the printing is perfect! I highly recommend purchasing this for any projects (helps to downsize as well!). Would make a great gift idea too!
By Brandi
Response from Artkive· May 15, 2026
What a lovely way to capture your love story from dating through your wedding! We're so glad every detail and color came through perfectly. Thank you for the recommendation, and you're absolutely right that these books make wonderful gifts too!
May 4, 2026
Gorgeous book
This was a pricey album. It when it came back it was perfect! Beautifully done.
By Emily H.
Response from Artkive· May 15, 2026
Thank you! We're so glad you feel the finished product was worth it. Enjoy your beautiful album!
May 4, 2026
My experience with Artkive was amazing
My experience with Artkive was amazing, from the packing my boxes til the arrival of my finished product. It truly is amazing seeing all your cards well almost all your cards in books to look back on. Great idea, great service. Thank you.
By Frank
Response from Artkive· May 15, 2026
Thank you for the kind words! We're happy the experience was great from start to finish. So glad you're enjoying looking back through your cards in book form.

ArtkiveReviews of artkiveapp.com

Rating distribution

What customers rate

About Artkive

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ArtkiveReviews of artkiveapp.com

Rating distribution

What customers rate

Artkive reviews

What a great company!

High quality

The process was so easy

Lost Child’s Artwork and Horrible Customer Service

Keepsakes for the Coffee Table

Wonderful, quality product

Gorgeous book

My experience with Artkive was amazing

About Artkive

More in Professional Organizations, California

Fresh Start Law Center (USA)

Globalize Business School

World Wide Art

CUDDLY

Artkive reviews

What a great company!

High quality

The process was so easy

Lost Child’s Artwork and Horrible Customer Service

Keepsakes for the Coffee Table

Wonderful, quality product

Gorgeous book

My experience with Artkive was amazing