ArtgridReviews of artgrid.io

Horrible scam company. There is no way to check if you are being billed, no way to cancel your subscription. You have to contact them and they may not reply. Or if they reply, they may not cancel it. Then you are billed $500 for a year. Insane. I had to cancel my credit card and I'm honestly still not sure if I'm being billed as there's no online interface. (Some merchants can access your new card number automatically.)

Do not use this app!!! I am a hobbyist video maker, and recently making a video for my friends business, I wanted to flash it up a bit with some stock footage. After carefully reading the terms and conditions of canceling etc, I was confident that I had signed up on a monthly instalment plan of $29USD pm Approx $46 Aus. The terms said you could cancel anytime, if you hadn't dowloaded any clips within 14 days of the next billing cycle. So, my plan was to use it for 3-4 days then cancel. Four days later I noticed they had taken a full years subscription out of my account. $568!!! I contacted them immediately to alert them to my situation, pleading with them that I simply could not afford $568 to be taken out of my account. But they simply didn't care. They sent me one generic email saying sorry, but these are the terms, bad luck. Now, I am $568 out of pocket, for something I really have no use for. They could have still made one months subscription out of me for 3 days of use, but it wasn't enough for this greedy faceless group. They needed it all. No matter how much stress it has caused me. I would strongly advise not to use this app or give these soulless people any money.

I was very careful signing up for Artgrid. I signed up for a monthly account. I was never emailed a receipt. If I had received it I would have seen that I was charged $359 for the year, NOT a monthly charge. Their website says they have a 14-day monty back guarantee. I've emailed them and am waiting for them to refund my money and cancel my account if they cannot offer a monthy plan. We'll see what happens. The company is in Israel and there is of course no other way to contact them; I'm in the U.S.

I signed up for a month subscription and they charged me $359 for the year. I tried to cancel but there's no option to do so-- you have to email them and wait for a response.

I signed up to the free account back in 2021 and recently I decided that, since I used it only once when I signed up, I should delete my account. Come to find out that I can't do that without emailing the support team first! It feels SUPER shady to add the layer of waiting for an email to be responded to literally just to delete an account, like they're hoping that in the time it takes for that email to arrive, you'll have forgotten about it. I'm not a professional video editor (and as far as I'm aware, I haven't been made to pay money to this establishment) but I would avoid a website that adds unnecessary hurdles to basic account actions. It's just weird.

I purchased a one year license and barely used it. Then, a year later - without sending me an email, they charged my card for another year. I saw the charge on my card and contacted them for a refund. Nope. Sorry. "But we took you off auto-charge, so you won't get charged again next year." Horrible customer service and an unethical company.

If I could give zero stars, I would. Artgrid employs highly unethical - possible illegal - business practices in terms of their subscription and refund model. In short, they promise a full refund within 14 days if you're not happy with the service. But when you try evoke this, they tell you 'No refund because you downloaded assets during the trial period'. This is BS for many obvious reasons. But on a legal basis, there are 3 key reasons why this condition is unethical (at best): 1. The publicly available licensing agreement on Artgrid's actual website (what a savvy person would look at PRIOR to signing up), does not include this condition. It only states that you may not use assets downloaded during the 14-day period if you apply for a refund. (I'm not allowed to post a link here, so see for yourself by searching for "artgrid refund policy" in Google) 2. The condition that you are not eligible for a refund if you download any assets during the 14 day period is buried in the sign-up Ts and Cs - and these contradict the licensing agreement available on their own website (see above). Furthermore, the sign up Ts and Cs that contain this ridiculous clause do not require you to click to accept. According to most countries' consumer protection acts, this is illegal (i.e. the user needs to actively click on the Ts and Cs in order for acceptance thereof to be legal) 3. Artgrid is a subsidiary of Artlist Ltd, which is headquartered and registered in Tel Aviv, Israel. As such, the company and its subsidiaries are governed by Israeli Consumer Protection Act Laws. These laws override any individual company laws, and they state that (paraphrased): - any transaction carried out in a "long‑distance sales transaction" (according to the definition of this term under the Israeli CPL) can be cancelled within fourteen (14) days of the date of the transaction - "Due to the nature of both peddling and distance marketing transactions, it is sometimes doubtful whether the consumer entered into them with full intent to purchase the product or service. Examples of such situations include persons who have not had 'the ability to examine the actual product at the time of entering into the transaction. This law "establishes a period of four months following the date a peddling or distance marketing transaction was concluded" to cancel and receive a refund. Despite bringing all of the above (and more) to their attention, Artgrid has refused refund. Judging from the many other similar complaints here and on other sites, I think this company deserves a class action law suit....

even after i removed my SINGLE card, somehow they managed to get access to all my cards from all my bank account, my paypal account (same email i guess) and i JUST subsribed to some random trial 2 years ago with a single card and a single email... Out of the sudden, they tried to take out ~500 eur from my PayPal account, then from my personal card, then, after about a month after this happened, I got a text message that I just paid 30 euros to them. I tried logging in with all of my mail, but none of them had any subscription on. W T F is this crap!