ARS/Rescue RooterReviews of ars.com

No one showed up, no calls, nothing. I was scheduled for an HVAC, PROMOTIONAL service. I called 3 times to confirm. Each time they Said no problem. My 4 hour window came and went. I took time off work. No pay. These people are a joke. They need to stick to pumping septic tanks Don T.

We purchased our new unit in May 2020. It has never worked correctly. Techs have been out over a dozen times. We have been without heat since December 23. At the end of December, they told me we needed a new part. I've called and sent texts and was told the part was on back order so we've been waiting for over a month without heat. I called today, and they said they had a tech on their way, but they didn't schedule that appointment with us, so I had to scramble to find someone to get home, only to find out that they NEVER ordered the part and I don't know why we've been waiting. No one could give me an answer. Do not waste your money or time. They are completely incompetent.

I wrote a review earlier about ARS. Since that review the were horrible. We were to get a 3.5 ton unit. They installed a 3.0 ton No one told us of the change. No change in the cost. That goodness we took a picture of serial and model numbers. Come to find they ripped us off. We called with no return calls. Finally after contacting Home Depot (2 months later) ARS called. DONT TRUST THEM!!!

I had a new Carrier 4 ton model FB4CNF048 AIR CONDITIONER installed at over $11,000.No other work was needed or done. Way over priced. 3 of my friends had 4 ton air conditioners installed for between 6 and 8 thousand dollars. The price was for air conditioner only. When I bough the new unit the sales man said I had 6 YEARS FREE SERVICE, that is why I went for the inflated price. When I called for service ARS SAID I HAD ONLY A YEAR SERVICE. I needed new filters and found that I could only get filters if I agreed to a service plan with ARS. I could not find filters 20"X21"x5/8"for my odd ball Carrier air conditioner anywhere. ARS told me the parts department would call me about the filters.They never called me back, so I called the company who manufactured the filters and they agreed to send me 2 years of filters for $98 even though they don't sell retail they did me a favor seeing that ARS would not help. The reason I bought the new air conditioner to begin with was because Home Depo rep Mary at the Sebastian Home Depo store approached me at the store as I walked in promising me I would save money on my electric bill and offered me a $50 gift certificate if I agreed to a sales person from ARS come to my home and give me an estimate . I bought the new air conditioner and I never got the $50 gift certificate. I questioned Mary, ARS and Home depo later about the $50 gift certificate to no avail. I feel totally abused by ARS and Home Depo.

ARS previously installed our new HVAC unti and a scrubber two years ago. I arrange for the duct work to be replaced in November of 2022. They came and worked for 10 hours installing. good workers. Within 3 hours the duct work fell to the ground in the basement. They returned and repaired it. Then again a few week later it fell down again. Can and repaired it. Three days before Christmas, it fell again. A man came out and could not fix it because he told me the duct work installed was the WRONG SIZE! This was Friday before Christmas and told me a tech would be out on Tuesday the next week. I waited andwaited, called and called only to be given appointment dates with n o one calling or showing up t o fix it. It is now the 6th of January. I hav e called and left messages for the managers of ARS Nashville and the corporate office in Memphis. I have received only one call back. They told me again that a man would come back the next day. Never called, Never showed up. I am getting nowhere. So I called the business that I financed this project through and told them, tha tI will now pay them until the job is finished. (payments start mid January). Poor ARS Nashville management, poor corporate management. So now I am taking this to a higher level. Beware.

ARS/Rescue Rooter installed a new Bryant Heat Pump and Honeywell digital thermostat early this fall. It had been working fine until the cold snap in NC Christmas weekend. It stopped working and the thermostat was blank. A technician came out and got it working, and 1 1/2 hours after he left, it stopped working again. The next day they sent another technician out, he did the same thing, changed some fuses, and about an hour after he left, it died again. We have been freezing for four days. They have us on a stand by schedule for another technician to come out today, so at this point they are not treating us as priority at all. I called and asked to speak to a supervisor and they routed me to someone's voicemail who has not called me back. I am completely dissatisfied at ARS right now. I would not recommend them to anyone.

Was charged $261 to replace the handle on a toilet. the cost of the handle Is around $8....took him less than 10 minutes to repair toilet.....prior to his coming out, I told the person answering the phone for ARS exactly what I needed and would like an estimate....the request was denied...trust me, NEVER AGAIN FOR ARS...I feel I was totally ripped off

Ft. Lauderdale ARS responded promptly when our AC system went down. Added refrigerant and gave a quote to replace system for $25,000, wanted me to approve on the spot. Got two quotes from qualified companies for under $10,300. Found out ARS charged me double for refrigerant. They are opportunistic and disreputable, beware!