ARS/Rescue RooterReviews of ars.com

I just got a brand-new AC system installed that never worked, their technicians keep coming, apologizing a few times but can't figure out. Please do not call them or refer them to friends or family unless you want to take a revenge

ARS/Rescue Rooter/ Vero Beach They installed my water heater which almost burned down and leaked after 5 months of the installation ! Poor installation and costumer service! Be very careful with them !

Please refrain from using this company! We paid this company to place an AC unit in our home for our upper level in 2020. We were informed our AC coil was no longer by one of their tech on 8/12/24 and it will be replaced in a couple of days. I had been trying to get a manger on phone since last Thursday. I finally spoke a dispatcher and he stated it is on back order. He stated it will be it will be in 7-10 days I informed him tomorrow will make 10 days. Then I requested to speak to manager. I spoke to manager Richard Boll and he stated, “WE CAN SEND SOMEONE TO ADD FREEON BUT IF IT LEAKS OUT IN 1hour, 2 hours or 2 days. We tried something.” I then asked him how would that help us with the a leak. He stated again, “ I tried something.”

Representative stated they are a premium service provider after I filled a complaint with them of their service and excessive prices. They sure are not premium service and triple price (724.00) just for around 45 min work of for just an installation of a motor. Came on Aug 9, figured out we needed a motor around 1PM. I explain the situation we had company for the weekend and we were 6 adults and 2 children. Explained that I just got sick the day before and we had no air. He said he was going to place the order right away and that if the motor was found, he would go get it for us. Next day call, no part and that I had to wait till monday. I explained the rep would pick up the part for us if they found it, but part was ordered late on Friday not around 1 when he told me. That they had to wait for the the part to get to the warehouse, no one would pick up the part as stated. After several calls to supervisors who would try to help me, telling me they would call me right back in 30 min., to wait 60 and they would not respond. Eventually someone pulled some strings, as they call it. Which should be the normal if they think they are premium service provider and the part was found and replaced around 4pm the next day. The whole family got sick since we all were in the same room with a winder a/c. It took the tech to get everything working around 45 min. A total of around 75 to 90 min of work to install just a part, that was not purchase with them, since it was a warranty part at no charge from Carrier. So Imagine, 724 dollars just to install a part. $724.00 for a 75 to 90 min job. I would consider this a robbery, when they know you need them the most. I will also be reporting them to BBB. Didn't know their rating was really that low. Will never do business with ARS again.

this company for starts is a rip off, my mother is disable and paid over 13,000 for an ac unit and the furnace that was put inside the house had a coil leak, but this was all supposed to be brand new. we notified company once the house was getting hot. they sent out a technician and they stated it was a coil leak. the company never fix the problem. over a period of time, there were several more calls made, and more techs came out it was problem after problem. then instead of them fixing the problem it became a money thing. this company i would never recommend for service. the management needs to be fired. the owner of this company needs to look deep into who he has employed because taking a company to court can cost him more than having the issue fixed and resolved. i hate how this company let a 70-year-old elderly lady who is an amputee. we have reached out to some legal support, but until then please do not waist your money and time with this company .

Do not recommend this company. Our local technician, Roger, is great, but the company is terrible. We likely paid too much for our A/C unit in Sept 2023. Then our hot water unit was bad, so we had them install a new gas on-demand unit. They failed to run a pipe outside. The county inspector passed the inspection but noted that the pipe needed to be extended outside. ARS refused, stating the inspection passed. A/C not wired correctly, so could not keep up with humidity levels in 2024 Virginia summer. It has taken over 3 weeks to get it sorted out. We have had 3 no call no show appointments FROM MANAGEMENT. Pushing now for the $555 Comfort Guarantee check. Ridiculous. Run far and fast from this company.

ARS / Rescue Rooter Tampa Bay, although longer than expected, did a wonderful job of repairing a 21/2 ton unit installed last year. Madison went out of her way to keep us informed of the progress of getting the correct parts. Sefit Malai and Ervin Gogai performed very well and were very professional and courteous. Good job by all and you made two elderly customers very happy.

A WORD OF WARNING: DO NOT TRUST THIS COMPANY FOR A SINGLE MINUTE!!! THIS COMPANY CARES ONLY ABOUT THE BOTTOM LINE, ONCE YOU MADE THE PURCHASE AND ANY THING GOES WRONG WITH THE INSTALLATION OR EQUIPMENT IT'S HARD GETTING THEM TO DO ANYTHING ABOUT IT.