ARS/Rescue RooterReviews of ars.com

ARS Rescue Rooter does not keep their commitments. Sales representative was sent out instead of a diagnostic repair technician requiring another service call. The technician tried to up-sell products I did not need or want.

All I can say is please don’t use them. They have didn’t prices on who they can scam. Like they charged me $13,000 for to install a whole unit but someone else $7500. Then they left trash in my yard front and back. And I didn’t know til a year later that they put a hole in my wall because I don’t go in the crawlspace like that and it’s way in the back. And the insurance adjuster said it had to be them because when he looked in all he saw was the insulation from the hvac unit ran through. And customer service says they’ll talk to their boss and call me back and don’t and I’ve called several times and no call back. Please please don’t get scammed like us and a half ass job. I’m just warning you. By the way we went through Home Depot because we thought we could trust them but seems like today you can’t take nobody’s word!

Slimy sales tactics. OVERPRICED!!! Stay Away!!

Horrible service! Uncontrollable calls from different people to schedule maintenance, not abiding by the contract of every six months. They do not read the account information and call from different offices about 4 to 5 times a week. Send technicians when not asked for just to push up work not needed. All technicians are forcing to buy a new air conditioner even when not needed, very aggressive. Extremely difficult and almost impossible to by filters, I need to call about 10 or more times to different phone numbers and get no resolution, it becomes an aggravating full-time job for something so simple. It appears that because they turned into a monopoly that they are abusing customers.

We purchased air/heating system, couple of years ago w maintenance plan. Scheduled maintenance service 3 times. Each time got a message couldn't come short of staff. Yet I get a call early morning each appt date that was cancelled,saying "A crew will be in my area today,call to schedule an appt. (Mar.30, April 3, April 9) Are the scheduled appt dates.

DO NOT GIVE THESE PEOPLE YOUR PHONE NUMBER! I’ve asked multiple times to be removed from their system, spoken with customer service, and was assured my number was deleted — yet the calls never stop. I’ve blocked their numbers, but they still manage to leave endless voicemails from new ones. It’s a total nightmare. They are relentless, and it feels impossible to get any peace. I’ve reported them to the BBB, as well. If you value your sanity, do not engage with them or share any contact info. You've been warned.

Steve was so helpful and friendly. He was patient and explained what he was doing and what the problem was. Talked me through what I needed to do to maintain my drains and explained why what I was using to unblock my pipes was actually causing more problems than fixing them. Truly can’t say enough good things about Steve and the work he did for us.

please don't opt for ARS as they were not able to find 2 major issues in my HVAC system when i paid for Maintenance Package. When i called them the customer service picks the call and say oh sorry to hear this but they don't forward the call to Maintenance department nor the department ever picks our calls...Worth customer service and worthless of our time and money.. Also they never call us back nor picks our calls nor customer service forwards our calls....its like paying them and getting those 2 major issues fixed by someone else...who were able to fix those issues....gladly they are better than ARS