Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 485 reviews with 5 stars · Clear filters
Great service, installation and follow-up
By JC
Response from Arrow Lift· Mar 25, 2025
Thank you, JC! We're glad to hear you had a good experience throughout the process. Ensuring everything goes smoothly from start to finish is important to us, and we appreciate you taking the time to share your feedback. If you ever need anything, don’t hesitate to reach out! Warmly, The Arrow Lift Team
We were lucky enough to have Tyler as our salesman. He started off by coming a few days earlier than our original appointment because we needed our chair ASAP for my dad, so he accommodated our request and came by in the evening. He made us feel very comfortable from the moment he walked in the door, like we were family !! Tyler explained everything that we needed to know about the Stannah chair that we were going to purchase, including the functionality and mechanisms, he even showed us videos which were extremely helpful. My parents are 85 and 88 and Tyler made them feel at ease as it is a big change for my older parents who sometimes feel overwhelmed with something like this, as you can imagine. Tyler was very personable and he didn't make us feel rushed or pressured at all, even though it was a late day for him. After we purchased the chair lift Tyler made several follow up calls to both me and my parents to make sure everything was going as planned (we had a slight hiccup with a parts issued) and Tyler jumped right on that and fixed the issued. I can't say enough about Tyler, he was extremely efficient and has amazing customer service. And my parents absolutely LOVE their chair. It's been life changing for them. If you are thinking about getting a chair life from Arrow Lift make sure to ask for Tyler as your salesman, you will be very pleased Alfonso was the installer. He was a very nice young man, neat and clean. He did a beautiful job and showed my parents how to use the lift and made sure they were comfortable using it before he left All in all, it was a great experience for my parents and myself
By Santa Monica Homeopathic P.
Response from Arrow Lift· Mar 24, 2025
Thank you for sharing such a heartfelt review of your experience! It’s wonderful to hear how accommodating and personable Tyler was, especially in making sure your parents felt at ease with such an important change. We know how much a stairlift can impact daily life, and we’re so glad that your parents are benefitting from theirs! It’s also great to hear that Alfonso provided a smooth installation and took the time to ensure they were comfortable using it. If you ever need anything in the future, don’t hesitate to reach out. Wishing your family all the best! The Arrow Lift Team
David was verry pleasant and knowledgeable. It was fun to have Chris as the installer, lot of laughs, A few days after the installation the lower units remote would not work, Chris showed up on time and within min's the problem was fixed! So far we are highly satisfied with this company!
By E. Moses M B.
Response from Arrow Lift· Mar 21, 2025
Thank you, Moses! We’re so glad to hear that David and Chris made the experience both informative and enjoyable. It’s great to know that Chris was able to quickly resolve the remote issue and get everything running smoothly for you. We appreciate your kind words and are thrilled that you're satisfied with your stairlift and our team. If you ever need anything in the future, don’t hesitate to reach out! Best, The Arrow Lift Team
Careful installation and explanation of how everything works.
By Martin W.
Response from Arrow Lift· Mar 20, 2025
Thanks, Martin! We’re glad to hear that the installation was done with care and that everything was explained thoroughly. If any questions come up, feel free to reach out—we’re always happy to help! Warmly, The Arrow Lift Team
Great installation.
By Larry
Response from Arrow Lift· Mar 20, 2025
Thank you, Larry! We're glad to hear you were pleased with the installation. If you ever have any questions or need assistance, don't hesitate to reach out. Enjoy your stairlift! Best, The Arrow Lift Team
Very professional and efficient with the installation.
By Jeff S.
Response from Arrow Lift· Mar 18, 2025
Thank you, Jeff! We’re glad to hear you were pleased with the installation. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Warmly, The Arrow Lift Team
All employees that helped us with the project were outstanding. Matt was especially generous with his time and,compassion George did a great job. Everything is perfect and up and running.
By Colleen & K.
Response from Arrow Lift· Mar 17, 2025
Hi Colleen & Ken, Thank you for your kind words! We're so glad to hear that Matt, George, and the rest of our team made the process a positive experience for you. It’s great to know that everything is up and running just as it should be. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best! The Arrow Lift Team
The installer was great he called prior to his arrival then on time went right to work and did an excellent job. Very friendly and I enjoyed talking with him. Afterwards he showed us his to use the stairlift very well knowledgeable of the product
By Pam S.
Response from Arrow Lift· Mar 13, 2025
Thank you, Pam! It's great to hear that your installer was prompt, professional, and took the time to ensure you felt comfortable using your stairlift. We’re glad you enjoyed working with him and appreciate you sharing your experience! Best, The Arrow Lift Team
