Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 485 reviews with 5 stars · Clear filters
The product is made in USA. The installer did a good job. Everything works the way it is supposed to. I am happy
By Alan G.
Response from Arrow Lift· Mar 19, 2026
Thank you for sharing your experience, Alan. We’re glad to hear the installation went smoothly and that everything is working as it should. Knowing you’re happy with how it all came together means a lot to our team. We appreciate you taking the time to let us know. Warmly, The Arrow Lift Team
The salesman and installer were very nice to work with. Very knowledgeable about your products and answered all questions we had. You are lucky to them with your company.
By Rebecca
Response from Arrow Lift· Mar 17, 2026
Thank you for sharing this, Rebecca. We’re glad to hear both the sales visit and installation were positive experiences and that your questions were answered along the way. It’s great to know the team made things comfortable and informative for you. We’re grateful you took the time to share your feedback. Best, The Arrow Lift Team
Great communication and service
By Nan
Response from Arrow Lift· Mar 17, 2026
Thank you, Nan, for sharing this. We’re glad to hear the communication was clear and that the service met your expectations. That kind of smooth, straightforward experience is what we aim for, and we appreciate you taking the time to let us know. - The Arrow Lift Team
So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs Feel Safe Again
By Jerrold S.
Response from Arrow Lift· Mar 12, 2026
Thank you for sharing this, Jerrold. We’re really glad to hear the chair lift has helped bring a greater sense of safety to your home, especially after such a difficult experience. Knowing it’s making the stairs more manageable for both you and your wife means a lot to our team. Helping families feel more comfortable and confident moving around their homes is exactly why we do this work. Best, The Arrow Lift Team
Installer was very nice and polite and finished the installation quickly and efficiently. Any phone calls to the office I made, everyone was very polite and willing to help out with my "operator error" questions! Very happy with Arrow Lift.
By Darlene
Response from Arrow Lift· Mar 11, 2026
Thank you for sharing your experience, Darlene. We’re glad to hear the installation went smoothly and that the technician made the visit comfortable and efficient. It’s also nice to know our office team was helpful when you called with questions. Making sure clients feel supported—even with the little things that come up after installation—is important to us. We appreciate you taking the time to share your feedback! Warmly, The Arrow Lift Team
They were reliable and met their commitments. I was so pleased I installed a 2nd in a new house I built in Mower County
By Kenneth
Response from Arrow Lift· Mar 10, 2026
Thank you, Kenneth, for taking the time to share this. It’s great to hear that our team followed through on what was promised and that you felt you could rely on us throughout the process. We appreciate you letting us know about your experience! Best, The Arrow Lift Team
A great experience all around. Our sales rep, Nate was responsive, thorough and clear giving us guidance on what would work best for us including new and used options. Our installation technician, Gabe was fantastic. We discussed specifications for our stairway and our personal preferences throughout the process. He made adjustments accordingly and we absolutely love the stair lift we purchased! Highly recommend Arrow Lift of Iowa if you're looking for a company that provides a quality product with top notch service.
By Roxanne M.
Response from Arrow Lift· Mar 9, 2026
Thank you for sharing such thoughtful feedback, Roxanne. We’re glad to hear your sales rep was able to walk you through the options and help you find a solution that fit your home and preferences. It’s also great to know Gabe took the time during the installation to discuss the details with you and make adjustments so everything worked just right for your stairway. Hearing that you’re enjoying the lift and that the experience felt supportive from start to finish truly means a lot to our team. Thank you for recommending us! - The Arrow Lift Team
Installers were friendly and explained the whole process. They even stayed to see that was in proper working and we knew how to use the lift.
By Stephen
Response from Arrow Lift· Mar 9, 2026
Thank you for sharing this, Stephen! We’re glad to hear the installers took the time to explain everything and made sure the lift was running properly before they left. Knowing you felt comfortable using it and well taken care of during the visit means a lot to our team. -The Arrow Lift Team
