arrivia.comReviews of arrivia.com

Best Deals Travel is owned my Arrivia. My membership was four months from the expiration date. I was offered a deal of 7 nights in a resort and a $25 gift card if I renewed for 10 years at a cost of $500, so I renewed the membership. Several weeks later I still hadn't received my resort voucher or the gift card. I called member services and was directed to the reservation department. I called the reservation department and was rudely directed to member services. After four phone calls with no results I left a message on their member chat service that if they didn't contact me I was going to dispute the $500 renewal fee on my credit card. Instead of calling me they canceled my membership entirely even though there we four months remaining.

If it sounds too good to be true, it's probably a bad deal. This travel club is run through a highly reputable USAA bank. However, the travel company is highly questionable in terms of customer service and support. Basically, the airline changed the flight time, causing the trip to be invalid. I understand that the company has no control over this issue. I contacted customer service for assistance. The young woman on the call was friendly and rebooked the travel at an earlier time. Once customer service informed me that everything was complete, I got my itinerary and the service rep booked the first flight two days later than the connecting flight (the trip was supposed to happen on June 13, but the rep booked the first leg on June 15 with the connection scheduled on June 13). I immediately contacted customer service again and was informed by a male agent that, since it was booked within 24 hours of the flight, I needed to contact the airlines directly to fix their mistake that they committed five minutes earlier. After loudly expressing my discontent that I needed to speak with the airlines due to their mistake, the agent reluctantly agreed to assist. The agent then stated that there were no other options for travel on AA for June 13. I asked if they could book on a different airline and was informed that, since they had originally used AA, they couldn't change to a different airline. I asked if they were exclusive with AA and the agent stated, 'No, we use multiple airlines to provide the best value. However, we can't change to a different airline since it was originally booked by us on AA.' I informed the agent to cancel my reservation and provide a full refund.

Great company with excellent customer service! If you’ve had a different experience, you are probably calling the wrong phone number. Great deals on everything vacation related and user friendly. Highly recommend!

A Warning to All: Steer Clear of iCruise! As a Sapphire Member of iCruise, I expected premium service and trustworthy dealings. Instead, I was met with a shocking display of neglect, broken promises, and what feels like outright fraud. Despite numerous emails and calls over several months, my attempts to communicate with iCruise have been blatantly ignored. This silence is a stark contradiction to the guarantees given by their representative, Chelsea Tittle, upon our membership purchase for USD 3000. The gap between the promised services and what we are now getting is not just blatant failure to uphold contractual obligations but a clear fraud. My primary issue has been the complete inability to book any cruises, despite having paid for this service. This lack of basic customer support and refusal to engage in any form of communication has left me with no choice but to consider legal action. It's clear that iCruise's continuous disregard for my requests for assistance is a breach of our agreement and the duty of good faith and fair dealing that should be inherent in such contracts. This is a formal notice to anyone considering iCruise: they have failed to respond or correct their failures, pushing me towards initiating a fraud dispute through my credit card issuer. The absence of a dedicated complaint department only adds to my concerns about the company's integrity and intentions. I urge everyone to take this warning seriously. I hoped for an amicable resolution, but it's apparent that legal steps, including potential litigation for breach of contract and misrepresentation, may be the only path forward. Avoid iCruise at all costs if you value your money and peace of mind. Their behavior is not just unprofessional; it's unconscionable and indicative of a company that does not deserve your business.

They send random spams and refuse to reveal the source of the email addresses. I don't dare to think what kind of other illegal activitities they are involved with.

a total rort . very misleading , there tell the callers its all warm calling , its campaigns based off people entering a competition , i feel sorry for there customers

He viajado bastante con esta membresía, realmente a mi familia y a mi nos ha servido poder contar con la plataforma porque los costos son muy muy inferiores a las otras plataformas comunes.

I would give this travel agent a negative rating if I could. In November 2022 I booked a cruise through them sailing this September 2023. Multiple mistakes were made with the booking that have caused me several problems. Trying to get these mistakes corrected has taken a huge amount of my time because the travel agent that did the booking will not return my calls or respond to my emails. The cruise line will not do anything with the reservation since it was made through the travel agency. I have never been this frustrated with any booking I have made in my life.