Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
731 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Have you been to a resort where you loved the smell and wished you could make your place smell like that?World-Class Resorts have a Unique Fragrance in their Lobbies, Casinos, and other Public Areas. We provide solutions for your home using the fragrances from these resorts.
Aroma Retail (aromaretail.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 37 reviews with 1 star · Clear filters
It was ok for a few days back to melting wax as it has better scent throw
By Erika M.
Response from Aroma Retail· Jun 18, 2020
Hi Erika! If your machine stopped working, please give us a call at (702) 780-7370, we would like to help troubleshoot the machine for you and lead you through the setup process. :)
These were not real Ritz candles and they were way too expensive for counterfeit
By Jay R.
Response from Aroma Retail· Jun 18, 2020
Hi Jay! We are sorry to hear that you were not satisfied with our candles. I can assure you that these are not counterfeit products as our scents come from the same fragrance house that the hotels use for their scents.
Very disappointed the white tea did not smell like the westin hotel
By Dee
Response from Aroma Retail· Jun 15, 2020
Hi Dee. We are sorry that you are not satisfied with the fragrance, we try to keep our fragrances as close to the resort's scent as much as possible. There are times when the fragrance is changed at the resorts and we don't know about it. Please shoot us an email at [email protected], we can send out some sample blotters and find a fragrance closer to what you were expecting! Thanks again Dee :)
Setting the machine is difficult and outdated. I regret my purchase. I wish I had not run out of time to return the product and just get a diffuser.
By Katharine Q.
Response from Aroma Retail· Jun 12, 2020
Hi Katharine. I'm so sorry to hear that you had difficulty with the setup. Would you like to give us a call so that we can go through the settings with you? Have you seen our instruction video? It's here: https://www.youtube.com/watch?v=Af_UGmC18Ag Thank you!
Honestly it is extremely difficult to program. And there isnt even a setting for an immediate release to scent the area. Like if I have company coming over and i want to do a couple sprays, I have to go through and program times? Crazy to me. Pretty antiquated technology for the price tag. Wish I would have never fallen in love with that scent at the Wynn. Thanks for the generic response. I can read. I get it. It just has the same technology as a VCR.
By Peter C.
Response from Aroma Retail· Jun 12, 2020
Hi Peter. I'm so sorry to hear that you had difficulty with the setup. Would you like to give us a call so that we can go through the settings with you? Have you seen our instruction video? It's here: https://www.youtube.com/watch?v=Af_UGmC18Ag
