Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
Aromachology OilsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aromachology is a wholesaler and bulk distributor of aromatherapy products, cosmetic products manufacturing, candle and soap making, spa and perfume supplies. Our catalogue of 500+ natural as well as organic essential oils, carrier/base oils, hydrosols/floral water, absolute oils, and fragrance oils has led us to become the trusted partner for various brand-name companies as well as start-ups. We have a long-standing relationship with over 150 manufacturers across India and all over the world, which ensures you get the best prices when you shop with us. And it is this dedication to providing only the best of nature at highly competitive prices that enables us to help nature help humanity. We believe that great customer service is the core of any wholesale business and hence we strive to provide nothing less than an excellent experience over and over again.
Aromachology Oils (aromachologyoils.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 7 reviews with 1 star · Clear filters
Scammer. I bought $200 worth of essential oils from them over 3 weeks ago and they have not been shipped. I contacted support 2 weeks ago. Nobody answers. I sent them a message on whatsapp that is provided on their website but still no response even though it shows that they were active 15 hours ago. Now I have to figure out how to get my money back from them.
By Katya M.
I ordered on September 22 and have received no updates since then and haven't gotten any tracking info or shipping confirmation. You bet they took their money right away. They also say here they're based in the U.S. but the phone number provided is in India.
By Jonna
Zero stars...first an Email saying Payment Failed..even though money clearly came out of my account....Gosh,so many messages of promises...Nothing gets shipped....just emails promising......I didn't spend a lot of money but got Chargeback at my bank...
By Julie F.
Would give 0 stars if I could! Ordered over a month ago, sent multiple inquires about when my order would be sent- no reply- not sent- will need to dispute with my bank.
By Alethea H.
I got a message saying "Your order was canceled because of unforeseen circumstances and your payment has not yet been refunded." After making a purchase on their site. I have yet to receive my refund or a response from them and it's been weeks! Thank god it was not a large order, but they will not be seeing me again. Do not order from them!
By hartalcloak
I ordered Freesia essential oil which came very sticky and dirty the sticker was not original they replaced the sticker with Freesia on it. This smells nothing like a Freesia and its a fake not pure oil. This company operates out of India and took a whole lot of time for them to send it out. Very sketchy and oil is not an oil or not pure its sone sort of sticky fragrance. Be aware as this what i thought oil cost a lot!
By Aneta B.
Response from Aromachology Oils· Oct 17, 2025
Thank you for sharing your feedback, we’re truly sorry to hear about your experience. We’ve already responded to your email directly to help resolve this, and we’re committed to making things right.
We ordered Juniper Oil from Aromachology Oils on August 29th. It is now October 7th, and we still have not received it. I asked the owner for a refund, so I can purchase elsewhere, and she refused. So I have disputed the charge with Paypal. Owner is trying to blame USPS, but her own tracking information she sent me shows it took over a month to even arrive in the US.
By Kelly P.
Response from Aromachology Oils· Oct 17, 2025
Hi, Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this delay caused. To clarify your Juniper Essential Oil order was dispatched from our facility within 2 business days of purchase. Unfortunately, during that period, USPS implemented sudden new operational changes, which caused temporary holds on many incoming international shipments. This affected several parcels industry-wide, not just ours. While the package remained with the shipping company for an extended period, it has since been successfully delivered. We completely understand how disappointing such a long wait can feel, especially when you needed your product sooner. At Aromachology Oils, we pride ourselves on transparency and service, and we’ve since upgraded our U.S. logistics to ensure economy shipping now arrives within 10–15 days. We truly appreciate your patience through this unexpected delay and hope the product quality met your expectations once it arrived.
