Aroma360Reviews of aroma360.com

I placed an order nearly two weeks ago and it still hasn’t shipped. I had a rep to tell me the order will be shipped in the next 2 days - still don’t have anything. No notification update on shipping status and of course no product. Then, another rep said some items are on back order but couldn’t tell me which ones and then disconnected from the chat. I sent multiple emails to support with no response. I am coming to accept that I’ve been scammed.

Got roped into an expensive machine and oil subscription. My diffuser is making noises and it has a warranty and I have received zero response from emails and help tickets! It's very frustrating, I just want my machine fixed or replaced.

I purchased machines and scents from Aroma360 on June 5, 2025, for $2,673.36. A week later, on June 13, 2025, they charged my card another $681.32, which I never authorized. Since then, they have continued to charge my company credit card over $1,000 for products I never ordered and never received—including a $15 “mystery gift” that I neither authorized nor received. When I contacted them, I waited on hold for over 40 minutes, only to be told my case would be “escalated.” Nothing was resolved. Their staff insists I signed up for a subscription online, yet the supposed “orders” appear to have been placed in the middle of the night—clearly fraudulent. To make matters worse, I was harassed with daily calls from different salespeople, even after asking multiple times to be placed on their Do Not Call list. On June 18, 2025, after I had already disputed the charges, they reached out again trying to sell me a subscription. This company’s practices are unethical, misleading, and harassing. I am now forced to dispute the charges with my credit card company and file a BBB complaint. Buyers beware: do not give this company your credit card information.

They scam me . I been trying to get me money back for 4 months now .

⭐ 1 Star If I could give zero stars, I would. My experience with Aroma360 has been extremely frustrating and feels deceptive. I signed up believing I was entering a simple program, but quickly discovered that everything is tied to a confusing “VIP Department” that you can’t actually reach. I spent nearly 50 minutes on the phone with a customer service representative while she repeatedly tried to connect me with their VIP team—she couldn’t get through either. She promised I’d get a call back from management, but nobody ever followed up. This company makes it impossible to cancel or resolve billing issues. Customer service is polite but powerless, and management is completely unresponsive. Based on my experience and the hundreds of complaints online (BBB, Trustpilot, news investigations), this is not an isolated issue—it’s a pattern. The products themselves are not worth the stress. The diffuser is unreliable, and the entire setup feels like a trap to lock customers into subscriptions or contracts that are very hard to escape. Aroma360’s practices are misleading, unprofessional, and border on predatory. I would strongly recommend avoiding this company.

Communication is abysmal; they will make it very difficult to cancel a subscription, and their aggressive sales techniques are incredibly frustrating

Horrible customer service by Valery Z. The company sent me my “mystery gift”, that I purchased on September 5th, which was a $50 gift card code via email. When I tried to use it, it stated the code had reached its limit. After looking at my other “mystery gift” code, from August, I saw it was a duplicate to the one they had already sent me . I sent them screenshots of the emails with identical codes with the dates they were emailed to me. I have yet to get a new code, just a “I’m sorry for the inconvenience.”

If I could give 0 starts I would. I was scammed into upgrading not realizing I was stuck in a very expensive contract. Just beware. The scents stink and the customer service is horrendous. Do not buy from this company.