Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
874 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
874 approved reviews, newest moderated first
If I could give negative stars I I would. The Customer Service from this company is horrific. Their Concierge Team lies to you on a regular basis just to get you off the phone and they do not come through with what they promise. They do not care about their customers or their customers needs.
By Michele H.
Customer service is HORRIBLE! I need to return product because it gives me and my family migraines. I have reached out to them 4 times via email and several times on the phone. I cannot get this resolved and they keep sending me more oils and I do not want the subscription any longer!
By Stacey
complete scam! do not get their oils or services - they will never let you cancel your subscription, the customer service does not exist in this horrible company!
By Victoria G.
WORST CUSTOMER SERVICE EVER! Can never get anyone on the phone. Chat always says ‘no representatives available’ they tell you to email but no one responds! Ugh. They owe me $400 in returned un opened products that I returned 6 weeks ago. They have my money and products I purchased. I cannot get anyone to respond to give me an update. THEY ARE THRIVES and the whole company is a SCAM based on subscriptions!
By MH
Just google 'Aroma360 scam' and it tells you all you need to know. My exact experience. Seems to be their business model. Buyer BEWARE!
By Kristan A.
BE AWARE!!! Aroma360 is running a BLACK FRIDAY PROMOTIONAL SCAM!!! The promo was to spend >$50.00 get a $50.00 rebate in your email. They WILL NOT send ME the promo rebate!!! DON’T FALL FOR THIS COMPANY’S SCAM!!!!!
By UNHAPPY
Do not let them full you. Do not sign anything, any contracts. Do not give your credit card information until you see and read the contract. I did not signed the contract. I told them be sure you don’t change me for it. I read your contract and I decided not to buy the system. My credit card came yesterday with a charge of $ 99 dollars from them. I have to call the company tomorrow and also my credit card. There are so many complains that maybe what this company needs it’s an action lawsuit.
By Anna
DO YOUR RESEARCH. Read the BBB reviews and complaints before you sign anything!! ** They might not claim to be a scam, but they certainly make customers feel like they are part of one.** I had a challenging experience with Aroma360 regarding the cancellation of my subscription. Despite canceling within the allowed timeframe and receiving confirmation from their automated system, I continued to receive charges and conflicting emails from customer service. I was so lucky to get the email of the Compliance Director of Aroma 360 and I'm not sure if that is what caused Aroma360 to reach out so fast, but a supervisor called me to investigate my case, and confirmed that I had properly canceled. She was professional and provided written confirmation, which I appreciated. However, the overall process was exhausting and stressful. I lost sleep, spent hours gathering evidence, and had to contact attorneys and others in similar situations. While the supervisor was helpful, Aroma360’s customer service needs significant improvement to prevent other customers from facing similar difficulties. There are so many people going through a similar situation. There is even a YouTube video of a news story that covered a similar situation from two years ago. Their oils and diffusers are truly amazing, but their customer service is terrible.
By Nina
