Aroma360Reviews of aroma360.com

I purchased 1 thing and the calls will not stop. Its everyday they're calling me. I asked them to put me on the do not call list they obviously do not care. DO NOT PURCHASE FROM THIS COMPANY THEY WILL NOT STOP CALLING YOU.

I allowed myself to be convinced to upgrade to two Villa diffusers, one for my office and one for my home. I have spent the last three days on chat, text, phone calls and emails trying to get help hooking them to the app on my phone, I cannot get a reply or help and have wasted so much time. “concierge” customer service for “VIP” members is a joke! I am now in a three year contract at $300 per month with equipment that I cannot fully use.

I bought a diffuser that was on sale and then later found out that all the oils are being discontinued and you can’t refill them so the machine is useless. This was all told to me by the company's representatives. They have those diffusers on sale so they can have your number and upsell you! They tried so hard to upsell me. The customer service is awful and pushy. The representative also said there's no way i can cancel bc they ship out the product super fast. I also made the 1 time purchase vs. a subscription and they had my payment information as "reoccurring" which i had to stop.

This company is a scam. I am reporting them to the authorities. My machine broke, my oils did not arrive, there is no support channel. I have tried emailing and calling and never heard back. I went to the store in Miami they said they only sell products and could not help. I know many others sueing this company. I suggest we start a class action law suit. I will create groups on social media called "Aroma 360 Victims" and will advertise this.

No wonder my bank disallowed the credit card transaction with these scammers. They make it look like you are getting a deal on their scent diffuser (even though it is still priced about triple or more to something similar on ebay), then they want like $60 for a bottle of fragrance (I have just been re-filling mine for $4 each time buying scent elsewhere, locally).... but that ain't enough for them. Then they try and scam you with the "mystery gift" which is... wait for it... A DISCOUNT VOUCHER. They literally make you pay for a discount voucher. There is more though,... after all of this, you decide you don't want it so you just close the browser tab. Hours later you get an email with a 20% off code if you checkout the cart within 24 hours. This code comes up as INVALID of course. If you are still silly enough to proceed, then they add on shipping fees and other international charges which are about triple what they should be... another $50 or so. But wait, there's more! When this crap arrives, the scent bottle (in my case) didn't even have the little foam tube that allows the liquid to travel upwards into the diffuser. You can guess how the "tech support" emails went when I tried to tell them this and get another sent to me. NIGHTMARES OF STEROIDS! Just DO NOT deal with this place.

This borders on a scam. I was promised monthly shipments, I was charge 150 on first of July and I still have not received my oils for the month, despite their “VIP concierge” reassuring me that my oils have left the warehouse, the tracker indicates that the shipment has not left, this is really starting to sound and look like a scam

DON’T EVER BUY FROM THEM. I am extremely disappointed with my experience with Aroma360. I cancelled my subscription, yet they continued taking money from my account without my permission. A cancellation should mean exactly that — the payments stop. Instead, I was left dealing with unexpected charges and the frustration of trying to get a company to stop taking my money. The worst part is the complete lack of customer service. Trying to get help feels impossible. There is no proper support, no quick response, and no sense that they actually care about resolving the problem. When a company continues charging customers after cancellation, the least they should provide is a clear and accessible way to fix the issue. Unfortunately, that has not been my experience. I feel that customers should be warned before signing up. A subscription service depends on trust, and that trust is broken when payments continue after a customer has tried to cancel. People work hard for their money, and companies should not make it difficult for customers to stop unwanted charges. My advice to anyone considering Aroma360: read the reviews carefully before you buy. Make sure you understand exactly what you are signing up for, and be prepared for the possibility that cancelling may not be as straightforward as you expect. I regret signing up and would not recommend this company to anyone. A business should value its customers and provide reliable support — not leave them feeling ignored and forced to fight to stop payments they no longer agreed to.

I have 2 diffusers and both do not work !