Ariel Rider EbikesReviews of arielrider.com

I purchased the Kepler 52 V fat tire. The company claims 30 to 50 miles per charge. This bike is my main form of work transportation. It dies after 20 miles. The company has done nothing for one month. They promised me a “battery kit“ Customer service for this company is a complete joke. There is a 14 day return policy for the bicycle. It is not humanly possible to repackage the bike and return it. Go to a local bike shop and buy your bike there. The aerial rider is built in China. If you get a lemon like I did you are completely out of luck.

This company does not stand behind its warranty. I sent a warranty card in. They have a copy of my invoice that shows when i bought my bike. My control went on my ariel x class. And they would not send me out a new one. Do not buy from this company. They don't stand behind their warranty in my opinion.

I perched the x v52 almost 2 years ago and the first week I emailed the company because dos not charge ether the battery is bad or the charger but no respond till this moment don’t recommend look like they bunch of thiefs

I purchased the Grizzly 52 volt dual motor ebike This ebike cost well over $3,000 and I started having problems with it almost immediately. I barely used the ebike because of all the problems I have experienced. I wish I could upload pictures and videos here because anyone considering purchasing an ebike from this company should see them first. I NEVER rode the e-bike off-road and the few times that I used it was on a smooth asphalt road. The first problem I experienced is a loud grinding sound and vibration that sounds like it's coming from the motor in the front wheel. Having 2 motors is one of the biggest reasons why I bought this ebike but now I can't even use it. The 2nd problem I experienced was a tire that went flat for no reason. After bringing it to a local ebike shop at my own expense, I found out that there was an extra inner tube folded up in the tire that was causing the tire to leak. I couldn't believe my eyes when they showed me what they found. Even though I wrote the company, they would not reimburse me the money I had to pay to get the problem fixed. A problem that is CLEARLY their fault. The 3rd problem that I had is one of the screw holes that holds the front tire on, is stripped. Even though the ebike has almost no use on it and I carefully installed the screw, it still ended up getting stripped somehow. Now I have to pay again to have the hole re-threaded or I risk the front wheel falling off while I ride it. (assuming I can even find someone to re-thread the hole in the first place) Their solution was to charge me over $300 to send out all brand new front forks. When I agreed and paid the money, they sent me new front forks that were all scratched and beat up. I would like to say that I couldn't believe it, but by now I can believe anything from this company. I intend to post a review anywhere that I can upload all of the pictures and video proof that I have so hopefully anyone considering buying an ebike from this company can see what I received for over $3,000! I would strongly recommend that anyone who wants to purchase an ebike, buys one from a local shop in your community. I have since purchased one for under $1,000 from a local shop and it has been 100% trouble free. Even if I have a problem I know that there is someone local to help me get it fixed and will accept responsibility for a product that is poorly made. And if you have a problem with your new ebike from Aerial Rider, you won't be able to speak with anyone on the phone. You will have to communicate everything through a support ticket. Sometimes depending upon the problem(s) you are having, that is not easy to do. (not to mention how time consuming it is)

Takes forever to get anything done/fixed. They are nice in emails, but nice isn’t good enough when you’ve waited months for a part for your bike so that you can actually enjoy riding it. I feel like if they don’t improve, they should just shut down. Too bad because I like my grizzly.

I recently encountered an issue with a defective headlight on my bike, and regrettably, the experience of trying to replace it has left me quite dissatisfied. While I understand that defects can occasionally occur, the way this situation was handled has been less than ideal. The problem initially arose when I noticed that the headlight on my bike was not functioning correctly from the start. It was never on after installing it, which significantly compromised my safety during nighttime rides. Given the importance of a functioning headlight for safety, I decided to contact the manufacturer to resolve the issue promptly. My first disappointment came when I contacted customer service. Although they were polite, they were rather slow to respond to my inquiry, causing an unnecessary delay in addressing the problem. Once I finally received a response, the manufacturer requested several pieces of documentation, including the original purchase receipt, serial number, and even a video showcasing the defective headlight. After providing all the requested information, I expected a swift resolution to my issue. However, it took weeks of back-and-forth communication before they finally acknowledged the defective headlight. At this point, they agreed to replace the part, but it came with a catch. I was informed that I would have to pay for it again and cover the shipping costs for the replacement, which was frustrating, considering the defect was clearly the result of a manufacturing issue. While I appreciate that the manufacturer willingness to replaced the defective headlight, the overall experience left a lot to be desired. A defective safety component should be addressed promptly and without additional financial burden on the customer, especially when it's clear that the issue is the result of a manufacturing defect. This ordeal has made me question the quality of the company's products and their commitment to customer satisfaction.

Can’t get parts order had no answer of phone and email so far nothing

The bike is advertised at a 75 mile range. The instruction manual describes a situation where one is able to achieve 40 mile range in perfect riding conditions. Nowhere in the manual does a 70 mile range scenario occur. One would need a grade of 70 miles to achieve the amount of miles on a single charge.