ArhausReviews of arhaus.com

Very disappointing: Found some beautiful counter stools for our new kitchen for $399 and told the salesperson we'd be back in a week after our countertops were installed. When we returned the stools were now $599 and they would not sell them for the originally quoted price. Another staff member told us--with a snobbish air--that prices were set by "corporate"--despite having a salesperson's business card with the original price on it. Their "high end" branding seems to overshadow genuine customer care.

I recently purchased the Sullivan Sectional from Arhaus, and I must say, I am incredibly disappointed with the quality and performance of this sofa. It pains me to write this review, but I believe it's important to share my experience so that others can make informed decisions when shopping for furniture. When I first laid eyes on the floor model of the Sullivan Sectional, I couldn't help but notice that it looked weathered. However, the salesperson assured me that the fabric used on the sectional was high-performing outdoor fabric and that I wouldn't face the same issues with my purchase. With that assurance in mind, I went ahead and invested $9,000 in this sectional. Regrettably, within just four months of regular use, the two end chairs of the Sullivan Sectional started to show signs of severe weathering and wear. This was not the performance I expected from a sofa in this price range. To put things into perspective, I had previously purchased a sectional from a luxury manufacturer that lasted beautifully for eight years without any such issues. Additionally, we also owned an RH sectional, and its fabric held up remarkably well. decided to contact Arhaus customer service for assistance. Unfortunately, it took them an excruciatingly long four months to respond, only to decline my service request, citing it as "normal wear and tear." I strongly advise against purchasing an Arhaus sectional sofa if you're looking for durability and high-performance fabric. My experience with the Sullivan Sectional has been nothing short of disappointing, and the company's customer service response only added to my frustration. Instead, consider alternatives from reputable manufacturers with a track record of delivering quality and long-lasting furniture. I hope this review catches the manufacturer's attention and encourages them to improve the quality of their products and customer service. Customers deserve better than what I experienced with the Sullivan Sectional.

I purchased $35,000 of 21 furniture, and the buying experience has been truly dreadful. The manager was very enthusiastic when placing the order, but they have been unresponsive to inquiries. It has been 10 days, and they are unwilling to refund the money for the furniture that hasn't been delivered.

My wife ordered this mirror for our dining room. When we got it delivered, a $299 delivery charge, she realized it was too small. She called customer service to return the mirror. They wanted another $299 plus a restocking fee. I would sooner break it than give them more money! We have bought a table, 6 chairs and 4 counter stools from them over the past few months. Two of the items were damaged and had to be exchanged. They made us send photos of the damages before they would agree to. The furniture that we were replacing was much better quality than the ones we bought at Arhaus. Their customer service and quality is terrible so buyer be ware. We will not be shopping anymore at Arhaus. I posted a review on Facebook. They responded to my review on Facebook telling me to DM them. It has been a week and they have not contacted me. Further proof that they are unreputable. Stay away! Don't shop there!

I do not recommend Arhaus. I bought four counter stools that didn’t fit correctly. I immediately called them and was charged a restocking fee and another delivery fee to return them. I ended paying them $700 to return the stools in less than 24 hours! I wanted to buy different stools but was told that there would be another$299 dollar charge to purchase and deliver them. Are they nuts? They wouldn’t budge and lost my business. I am using RH now who are a pleasure to deal with and run a great business. They are going out of their way to earn my business. No restocking fees and a onetime delivery fee. Do not shop at Arhaus very poor customer service!!

Worse experience ever with merchants credit card. A lot of flaws into the zero interest plans, hidden fees and 3-4 different interest charges without explanation. Customer service is the worse, they don’t have a clue of what they’re doing and they are just robotic with the answer because they don’t have any logical explanation of what happened into the account. They just follow script. Stay away from credit card…

If I could I'd give them 0 stars! I am posting this in hopes that someone from the company will read in and get in touch with me. I purchased a dining table, buffet and 6 chairs several months ago at the Biltmore AZ store. The order was delivered in June, but the furniture was damaged. The buffet was not welded to the base and was clearly packed that way as the box was virtually undamaged. One of the chairs had a broken arm and several other chairs were either poorly assembled or the seat fabric appeared defective. We refused delivery of half of the order but kept the table and some of the chairs. We submitted a request for replacement to Arhaus and were contacted by someone in customer service who told us the furniture is "on its way." I have since followed up with her and received the same assurance, but we have never heard from the delivery company or anyone else regarding the whereabouts of the furniture or a discount as promised for this inconvenience. Our original salesperson is no longer with the company and the manager (Tom) has never returned my call. Hopefully this will get someone's attention.

THIS IS BY FAR THE WORST COMPNAY I HAVE EVER DEALT WITH DON'T BUY ANYTHING FROM RUGS AND FURNITURE ARE CRAPPY I WOULDN'T RECCOMEND BUYING ANYTHING FROM THIS COMPANY JUST ROBS YOUR MONEY WITH OUT GUARANTEEING A GOOD PRODUCT