Arc HomeReviews of archomellc.com

Very helpful, I was already their customer and the service has been great. Gave us a very competitive rate for a refinance so why go anywhere else.

Really fast and great service helped me out tremendously. Was able to lower my apr more than a percent. Thank you Scott Moon.

My loan agent clearly walked me through the process and was able to lock in a rate that saved me a lot of money, and shortened the length of my loan (30 to 10 yrs.). I was surprised how competitive the closing costs were. I'd use Arc Home again in the future.

I have been with ARC for quite a few years, recently I have refinanced and remained with ARC. The refinance went near flawlessly, just the normal hiccups that occur with any financing. However if you ever need to speak to a person due to an issue be prepared to wait an hour or more because of the automated phone system. With the refinancing there was a problem with my last payment. All payment for my mortgage were always processed electronically, After being on hold for 94 minutes, I was told my payment information was incorrect for this last payment. Therefore it was sent to ARC collection, I mailed a paper check, as this was the only form of payment the agent said they would accept, over 3 weeks ago. The payment has still not been accepted, it is still a looming headache that seems to have no possible resolution in sight. Although the mortgage account shows a zero balance I am told, by one agent, that the payment still needs to be made, and by another agent that the balance is zero don't worry about it. Its my credit rating, not ARCs do do worry about it. Just poor customer service starting with a fully automated phone system that has little instructions on how to contact a live person, be prepared to go through multiple menus and be disconnected several times.

The agent was very courteous and understanding. She was very patient in listening and understanding my situation and painstakingly explained everything to my understanding.

Chris Showers was very knowledgeable and responsive and Melissa Breen was organized and a pleasure to work with. I would highly recommend the experience.

Terrible service. Called a dozen times to have my 1098 corrected. Don't use!! FffffFfffc on service! They won't call you back and just play games.

Did not find this company willing to give a fair assessment when it comes to refinancing a loane with them. Found it best to work with another lender for a better oppertunity to lower interest rates and the amount that you pay monthly on a loan.