Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,354 reviews
Arabella hairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,354 approved reviews, newest moderated first
This wig came on time, thick and full with lovely packaging. I will be purchasing again for this company 😊.
By Consumer
Response from Arabella hair· Jul 16, 2024
Hi there Thank you for your feedback! We're thrilled to hear that you received your wig on time and that it met your expectations with its thickness, fullness, and lovely packaging. We look forward to serving you again soon! Best regards, Arabella hair
Great quality. No shedding
By Mai
Response from Arabella hair· Jul 13, 2024
Hi Mai Thank you for your feedback! We're thrilled to hear that you found our hair to be of great quality with no shedding. Your satisfaction is our top priority. We look forward to serving you again! Arabella hair
I love their company.. Very big on professional & you get the hair 2-3 days after you place the order.
By Amiyah
Response from Arabella hair· Jul 13, 2024
Hi Amiyah Thank you for your kind words! We're delighted to hear that you love our company and appreciate our professionalism. We're also glad you enjoyed our fast shipping, receiving your hair just 2-3 days after placing your order. We look forward to serving you again soon! Arabella hair
Great shipping and the hair quality is amazing!
By Jaylyn R.
Response from Arabella hair· Jul 12, 2024
Hi Jaylyn Roberts Thank you for your great review! We're thrilled to hear that you're pleased with our shipping service and the hair quality. We appreciate your support and look forward to serving you again! Arabella hair
Edited!!! I have now changed for 2 to 1 star because you have lied!! No you did not inform me or a change in Length when the first wig was shipped, you had only told me this yesterday when I had emailed, I have gone through each and every email and nothing!! So further lies from you. Regardless of what you say the wig was never a 22inch because of how short it is in comparison to the other one. I sent you photos so please do not lie on me and say you told me beforehand that’s a really horrible thing to do. Does not care for customers happiness. Order number -Arabella159037 Ordered a wig that was lovely exact colour I wanted and length etc - wig does shed a little although this is probably because it’s a coloured wig. After having the wig for 1month I decided to order another one because I wanted it to look fresh again and because I liked the wig colour so much. So I made a new order exact same wig and exact same length. The wig came so short I could not believe it was nothing like the first wig I received. I had contacted them and their response was that they had sent me out a longer length on last order because the inch I wanted was out of stock. They did not inform me of this whatsoever!!! So I was ordering again based on the length I had received last time. They do not care!! I had explained that there is no way that the wig I have recieved is just 2inch shorter.. I’m absolutely disgusted that they then said for me to return and they will take £20 off me for sending it back. Please explain how this is right? You have basically drawn me in by the first wig and then ruined my second order. They said they sent a 24inch instead of 22inch .. (without telling me) so when I reordered the 22inch It came so much shorter!! To the point it looks like a 18inch Why would you not tell me you sent a longer length knowing I could possibly reorder again and on top of that send a wig that is not full like the first and incredibly short. If I knew you had sent a 24 inch I would have reordered a 24 inch but no you basically send me a wig that’s at-least 4 inch shorter at the bare minimum. Shocking. I’m just so annoyed because I was hoping that I’d found a good company to order from that actually values their customers.
By Dani M.
Response from Arabella hair· Jul 11, 2024
Hi Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your frustration regarding the length discrepancy and the lack of communication about the initial substitution. This was not our intention, and we should have informed you about the change when the first wig was shipped. We will ensure better communication in the future to prevent similar issues. Regarding the return process, we understand your concern about the return fee. To resolve this matter, we would like to help you return the hair. Please contact our customer service team at to arrange the details and receive your discount code. We value your feedback and are committed to improving our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding. Arabella hair
Arabella has NEVER let me down. Where other hair companies have fallen short Arabella has delivered and I’ve ordered LOTS of units!
By SLS
Response from Arabella hair· Jul 10, 2024
Hi SLS Thank you so much for your kind words and loyalty! We're delighted to hear that Arabella has consistently met your expectations and that you've enjoyed all the units you've ordered. We truly appreciate your support and look forward to continuing to provide you with top-quality products! Arabella hair
I absolutely love this unit. It arrived in a timely manner and it was beautiful!!!! I am definitely ordering from Arabella again
By Kathy Wade M.
Response from Arabella hair· Jul 10, 2024
Hi Kathy Wade Mcilwain Thank you so much for your amazing feedback! We're thrilled to hear that you love your unit and that it arrived on time. We look forward to serving you again soon. Enjoy your beautiful new look! Arabella hair
Love the fullness, quality, and reasonable prices .
By Aishah C.
Response from Arabella hair· Jul 9, 2024
Hi Aishah Cook Thank you for your wonderful feedback! We're delighted to hear that you love the fullness, quality, and reasonable prices of our products. Your satisfaction is our greatest reward. We look forward to continuing to meet your expectations! Arabella hair
