AR15 DiscountsReviews of ar15discounts.com

Response from AR15 Discounts· May 14, 2024

Hello. I took a look into this case and I see that we cancelled the order, as it was immediately flagged by our fraud detection system and we never took the funds from your bank account. It would have only showed as a pending charge, and those typically fall off in 3-5 business days. I see that our office manager reached out to you on the 3rd, and ensured that we blocked any of the info from the order, so the person who tried to use your card will not be able to try to make an order on our site with your info again. If you still see the pending charge in your account, please let us know and we can look into it. Have a great day! Michael Earnest

Response from AR15 Discounts· Mar 19, 2024

Hey Kelly! I'm really sorry for the delay in getting your order out the door. We do have delays posted on our site, due to us moving our warehouse, but that doesn't excuse the lack of communication in your order. I am bringing this up to the customer service team's attention and I assure you this won't happen again. Please reach out to us at [email protected] and I would be happy to get you a discount on a future order. Have a great day! Michael Earnest

Response from AR15 Discounts· Mar 13, 2024

Hey Michael! I am terribly sorry for the delay in getting this fixed, for you. There's no excuse and we dropped the ball. I'm not sure how, but in our system the order got placed into a draft status after it was paid for, and we didn't see it until you reached out. We have a couple options moving forward. I can upgrade you to one of two Vortex mounts (although they're not in FDE) like you purchased, or we can do a full refund. I will reach out to your email with the links for the replacement mounts. Either way, we'll get you taken care of. Thanks and have a great day! Michael Earnest

Response from AR15 Discounts· Dec 27, 2023

Hello! I am very sorry for the inconvenience. We did have a notice on the website that all FFL orders were being delayed 7-10 business days. However, it looks like we went past that with your order, and I do apologize for that, we are just inundated with orders from the holidays at the moment. If you would like to give us another chance, I would be more than happy to help you out and get you squared away, as we typically get orders out within 2 business days, outside of crazy times like this. Have a wonderful day, Michael Earnest

Response from AR15 Discounts· Dec 27, 2023

Hello! I am very sorry for the inconvenience. I have investigated this issue and we have taken corrective action with the associates that were working on this order. Once again, I am very sorry and if you would like to email me at [email protected], I would be more than happy to get you taken care of on your next order and make sure this doesn't happen again. Have a wonderful day! Michael Earnest

Response from AR15 Discounts· Dec 1, 2023

Hello! I am very sorry for the less-than-satisfactory experience you had. We are unfortunately behind on Customer Service requests due to the Thanksgiving holiday and Black Friday, but we are catching up. We don't charge restocking fees on any items, unless it is a serialized part, since there is more paperwork and labor involved in that, as well as any order returns well past 30 days. Return shipping is only deducted on returns, if there is nothing wrong with the item or if someone simply didn't want it. If there is a defect or issue with the item, we will 100% cover return shipping. If you would like to reach out to me directly, email me at [email protected], and I would be happy to get this squared away for you. Best, Michael Earnest

Response from AR15 Discounts· Dec 1, 2023

Hey Shane. I am very sorry for the issue you had with our customer service. Unfortunately, the order was declined due to our fraud protection software, but in no way are we calling you a fraudster, and that was never said in the email chat with our customer service team. NoFraud uses a myriad of different factors when determining to pass or fail an order. We do use NoFraud because the amount of fraudulent orders on the internet has skyrocketed, and started to hit our company hard in 2020 and 2021. I would be more than happy to speak with you about why the order might not have passed, if you would like to email me at [email protected]. Best, Michael Earnest