AR15 DiscountsReviews of ar15discounts.com

Absolute worst company I have ever dealt with. customer service is nonexistent, employees are ignorant, and useless. The one thing that they’re very very good at is excuses for not shipping the items you paid for and giving you the runaround. I purchase several thousand dollars worth of merchandise and all I got was excuse after excuse after excuse, sent me an email telling me it was shipped. All they did was print the label. five days later still didn’t ship anything. Worst then dealing with China, and that’s about as bad as it gets. This company is a joke

I have two orders with them so far after 3 weeks one order they say has been sent and sent me a tracking number but when I try to track down the tracking number there is none and that's been two weeks now the other order was a two days later for a flash can. so far there's no tracking labels or anything after reading some of these other reviews I am beginning to think this company is fraud you order something they take your money and you never see what you order all you get is Royal run around BS I too have tried to call I don't even get an answer it just rings and rings and rings I will never order from this fraudulent company again

Same problem as the guy below. They said my order shipped, UPS says a label has been made but have not received my shipment. I also signed up for 15% discount and applied the discount code given and on a nearly $400 purchase it gave me 85 cents discount. It has been seven days since my purchase and seven days since I emailed about the discount and no response yet.

Have been waiting 6 business days for item to ship and still hasn't been shipped.

I placed two separate orders and both they claimed that their “no-fraud” program advised them to cancel the order and refund my money. I guess I’m trying to scam myself? Everytime I’d contact support they would give me a round trip. The funny thing is they couldn’t tell me why the order was canceled. I had higher hopes and expectations.

I ordered a box of .338 lapua, which isn’t cheap, on 11/20/24. I did not receive any order confirmation emails or ANYTHING from AR15Discounts other than a single text confirming I’d signed up for order updates. After about a week, on Friday 11/28/24 I contacted customer service. This involved me sending over all my order details, several screenshots I took at the time of my order, and I sent a screenshot from my banking app showing that I had indeed been charged just for good measure. Customer service stated that they had no record of my order despite all the proof I’d sent them, and said they’d escalate to “tier two customer service” which apparently means actually being put in touch with AR15 discounts which I guess that customer service wasn’t? I was also informed that “tier two” wasn’t open until Monday, so a couple more days of nothing, which honestly I didn’t view as a big deal as I’d assumed we’d get this resolved and I’d get my box of .338 on the way. Now on Monday, today, 12/2/24 almost two weeks after the initial order was placed, I got a super long and vague email that basically said “we use a fraud protection service to reduce chargebacks”. Cool, no problem I respect using a fraud protection service. I emailed back asking the representative to elaborate as there was no real information contained in that email, and they stated that they’d been advised to refund and cancel my order. No elaboration. No telling me why they thought it was fraud. Nothing. Just a “hey F*** you we aren’t gonna do your order”. But you know what really pisses me off? It’s not that they use outside customer service, and it’s not that they use a fraud protection service. ITS THAT THEY MADE ZERO EFFORT. If they had elaborated and said “hey here’s this reason we got a fraud alert” I honestly wouldn’t be mad right now, it’s happened before and I totally understand not wanting to get a chargeback. But instead it didn’t even feel like they gave me the finger. It felt like some heartless middle management kiss up who fills their coffee cup to the brim with vodka every morning to try to make it through another grating day at the office in an attempt to get promoted up and out of the soulless day in and day out sent me a pre written email to shut me up so that they could get back to gossiping with Susan in the cubicle next door about the newest toner cartridges they got for the printer, a conversation that they absolutely hate but have to have because of office politics. I will never, and I mean never, leave a good review for a company that makes it feel like office politics.

Several successful orders but the one time (#VetDay24) there is an issue, customer service delays and deflects. My order via USPS either did not deliver as indicated by the USPS driver tracker or it was stolen, but no real evidence via signature or photo. No phone number or direct email option to vendor. Their "request a phone call" option is futile. From their website automated form, I received an email from CSR-T2 and manager apologizing that my build will be delayed (not the issue) and implying i am at fault, while not indicating any action is underway on a $200+ order. Lessons learned: (1) don't use USPS if you don't trust your USPS driver, your location, and/or possibility of theft. (2) beware of AR15D CSR to respond to your issue if/when you have one. It appears their niche/focus is on volume of orders processed and not customer service in the liking of other military friendly businesses such as Vortex, Leupold, Wilson Combat, Daniel Defense, etc. I will not place any more high dollar orders from this vendor, and depending on the outcome, may discontinue altogether, plenty of dependable vendors at comparable prices.

Ordered parts on 10/14 and paid $9.99 for the rush processing. Got an Email the next day that the order had shipped. Tracked the order via FedEx tracking 2 days later, and it still had not moved. The person I spoke with on the chat box said give it one more day as that was usually the maximum time it would take to ship. I was a little upset when the order still had not moved the next day, so returned to the website chat box ( you cannot call to speak to a human, which if that was an option the problem could have easily been resolved), and the the person said something to the effect of the FedEx label that was printed was found on the floor and she apologized as that should not have happened. She moved my complaint to tier 2 and they sent me an Email that they would be getting in touch with me soon, this past Friday. Did they fix it? Nope. Did they call? Nope. The weekend went by and I checked FedEx tracking again this morning and again, order did not ship, and I got no response all day from anyone, although the cs person in the chat box said they would again escalate issue to tier 2, whatever that means. AR-15 discounts still has my money and my parts and doesn't seem interested in resolving my issue, even though I paid extra for rush processing. What a waste of time and money. I won't ever do business with them again and suggest anyone who needs parts avoid this company like the plague. Also, I would like my parts or my $275.54 back, unless on top of everything else ar15 discounts wishes to be accused of thievery.