Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
694 reviews
AquaTruSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
AquaTru (aquatru.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
694 approved reviews, newest moderated first
Very helpful on the phone and the part i needed arrived quickly
By Thomas
Response from AquaTru· May 13, 2026
Hello Thomas, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
I am missing the descaling powder from my order
By Abby H.
Response from AquaTru· May 13, 2026
Hello Abby, we’re sorry to hear about this issue/and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1030355 and your order number to ensure this is properly reviewed. Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Ramon
Horrible customer service
By Anisha
Response from AquaTru· May 13, 2026
Hello Anisha, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. We’re available 24/7 for you, and here to assist you. Team AquaTru / Ramon
It is rare that one buys a gadget which surpasses all expectations. This one does exactly that. We now can actually drink our tap water — crystal clean, no odours. Absolutely fantastic filtration system.
By Jacob
Response from AquaTru· May 4, 2026
Hello Jacob, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
DO NOt BUY - Impossible return policy and customer service. They delivered the wrong Filters and they are demanding for me to pay the return (the return process is in any case a nightmare. It took me a whole week to get in touch with customer center and then discover that if you want a Return Label, it will cost you $20 + carrier expenses). UNBELIEVABLE!!! In my case the return was for their mistake and still it will cost me $50 to return these filters
By Natalia B.
Response from AquaTru· May 4, 2026
Hello Natalia, we’re sorry to hear about this experience and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1022773 along with your order number to ensure this is properly reviewed. Please contact our Customer Support team at **800-220-6570** and reference your ticket number so we can access your details and guide you through the next steps. A **free return label and refund have already been approved** under this ticket, so our team will assist you in completing the process smoothly. We’re available 24/7 and are here to help every step of the way. Team AquaTru / Ramon
Exceptional customer service and product quality.
By Chris O.
Response from AquaTru· Apr 28, 2026
Hello Chris, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Easy to use and the water tastes great!
By Andrew B.
Response from AquaTru· Apr 28, 2026
Hello Andrew, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
Great product and timely delivery!
By Susanne
Response from AquaTru· Apr 28, 2026
Hello Susanne, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
