AquaTruReviews of aquatru.com

The unit ask me to service/clean it after only about 4 carfae's of water are made. I did the cleaning as required by the instructions and again, after a few more runnings of the unit, it wants to be serviced. Your customer service team stated it is due to are hard water where I live, yet that is not talked about in the advertising.

This was a gift. We have an aquatru that we use constantly so we wanted to pass on the benefits. Recipients are so happy with theirs. Changed from plastic water bottles due to poor quality water to just using aquatru.

Great taste and easy to use. I'm glad I went away from my tap water.

Staff are always helpful. Packages arrive quickly.

The product is fine. It's a little slower than I thought, but I can live with it.

We were given a defective water dispenser for our office. Customer service refused to take your largest most expensive unit back. We had to hire a plumber for >$200.00 to get replacement parts. I have an undersink unit in each of my two houses and have not had this problem before. I cannot recommend your company again

I have had the Aqua Tru Carafe for 2 weeks, after using a distiller for 25 years. The distiller is easy to use, doesn't waste a drop, but takes 5 hrs to make 1 gallon of water. My concern is that, in an extended blackout, the small power back-up I have can only produce 1/3 gallon. So I purchased the Aqua Tru Carafe. I am not happy with it, and will likely it for these reasons. 1) Too Much Water Wasted: I live in NM where every drop of water is precious. The Carafe requires the tank be full to the top, but it leaves 1/3 of the water as toxic wastewater that cannot be used for anything other than washing the floor or car (told to me by your customer service). 2) The Design is Awkward: The design is not practical and wastes countertop space. With the plug in the back, it makes sense to place the back at the counter wall, and the carafe is easy to access. However, this means that the tank in not accessible, so I have to pull the whole machine out every time I make water. If I put the machine across the back wall (meaning tank-machine-carafe) to make more counter space, then the carafe only faces to the right and is hard to access since it can only be pulled off in one direction. 3) The machine would be more useful if the unit could be against the back wall (tank-unit-carafe) but with the carafe facing forward, not to the right. When I look at it, it seems this would not be difficult. Right now, I have the unit placed diagonal on the counter, which is the only way I can access both the tank and the carafe. 4) The filters were difficult to install, and did not easily slip into place, I had to use all my strength to get them in. I am concerned whether I can even get them out when they need replacement. 5) The unit is relatively quiet, but in the last 2 days it has started rattling when purifying. It sounds like some part is maybe loose. Not good after only 2 weeks. 6) The 3 positives about the unit are that the water tastes good, and only takes 15 minutes to produce a half gallon of water. It is also appealing visually. Bottom Line: I am likely returning the unit and going back to my distiller. Disappointed.

I got the shipment in a week from the order day. Very fast this time!