Great store
Great store. Everything always arrives in great shape!!!!
By Breno De F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aquatic Motiv is a family run business for the aquascaping and aquarium hobby. We carry plants, snails, hardscape and accessories for aquarium enthusiasts!
Aquaticmotiv (aquaticmotiv.com) has 108 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
108 approved reviews, newest moderated first
Great store. Everything always arrives in great shape!!!!
By Breno De F.
I have placed over 30 orders with this company and never had an issue. Customer service is amazing, and they truly care about their customers. The plants are also FANTASTIC quality. I highly recommend them.
By Jb
Easy to navigate and straight forward website! Arrived on time
By Evelyn K.
This is a Scam site. Buyer Beware. The most terrible experience ever. Terrible customer service. Bad Practices. Does not care about the customer at all. So rude. Lots of lying. Held my money for 12 days and never sent my order. I asked why my order has not arrived and then they cancel my order with no notification no resolution offered. still have not got my money back either! Please don't spend your money at aquaticmotiv.com or you will regret it!
By Chefqjf Q.
Response from Aquaticmotiv· Oct 1, 2025
Hello Quetin, Thank you so much for your review. We've looked through our past correspondences and we were never rude in email in spite of some assertively worded requests. I understand you wanted to get your order as soon as possible, but as we explained that during our holiday shipping policy we do not ship live animals during holiday week for their safety. The policy has been with us for 3 yrs and we also sent you an email notifying of the cancellation. We know that a delay can be frustrating but we prioritize the safety of our animals and plants always. Thank you for your time.