Aquatica BathReviews of aquaticausa.com

Working with this group was flawless and the results were amazing with the Japanese soaking tub, which I use every day.

GREAT customer service. Goran Stankovic was incredibly helpful, responsive and professional. I so appreciated his advice and care regarding my question and my order.

The Lullaby-mini tub arrived in perfect condition well crated. We originally had some communication issues but once that was sorted out, the staff at Aquatica followed through on every promise and our beautiful new tub arrived well packaged and in perfect condition. This is our second tub from Aquatica and once you've seen the quality and materials, it's hard to consider any other brand.

I purchased an Aquatica downtown spa. Paul Williams was my salesman that wrote my order for the spa due to it being special order. The spa arrived and was packaged better than any item I have ever seen. Our crane operator placed the hot tub . We filled it up and noticed it was leaking. So now is where Aquatica earned this 5 star review. Paul stood by me every step of the way. Even when I wasn’t the nicest. The thing that I look for in a company is if they’re going to get their customer to a place of satisfaction. Aquatic did this or should I say Paul Williams did this. This man left his family and got on a plane to get our hot tub working. While the hot tub is incredible and worth the price, what I remember most when I relax in this tub is the kindness of one man who cares.

Our representative, Paul Williams, was very helpful and informative and guided us through the selection process and also spoke to our client to narrow down exaction what the client would need in accessories. The date of experience below is only asking for 1 date, however, Paul saw us through from education and selection starting in April 4, 2025 through delivery in June 2025.

I simply cannot speak highly enough of my experience with the customer service representative who helped me fix what I feared was an unfixable problem. We have an older Aquatica tub in our home, one which had a overflow system that is no longer in use with the newer model tubs. I searched everywhere for a replacement but was unable to find one anywhere online. I reached an Aquatica representative - Goran S. - who took it upon himself to help me. He did a cursory search and came to realize that the part I was looking for was no longer in production. That said, he had the feeling that an old one may have still been in stock in a warehouse, somewhere. He started the search and did not give up. He kept following up to let me know the progress and ultimately, at long last, was able to find the sole remaining replacement part that I needed. This was not a high-priced item, and we had no pre-existing relationship. Nevertheless, Goran took the time to get with his team to scour the warehouse and to find what I needed. The part arrived, I installed it, and we are back to where we should be. Not all service representatives would have been so determined, so patient, and so helpful. I am incredibly impressed that he spent so much time and effort to help me solve the issue I had. To him, and to the rest of the Aquatica staff, I am grateful.

Excellent Product/Excellent Service Paul our rep was great, the product he provided us was incredible. It is the showpiece of the room.

8 weeks - that was my timeframe for a bathroom refresh reno and dining room ceiling repair after my old tub flooded down below so that I would be ready to host Christmas dinner. I ordered my Aquatica Lullaby Mini tub originally through a 3rd party retailer where nowhere on their site did they say the tubs were made to order and would take virtually my entire reno time to arrive. As I started panicking, I decided to reach out to Aquatica directly to see if they could help me get the tub quicker. Paul, who I now have dubbed "my tub guardian angel", called me and provided one of the most amazing service experiences I have ever had. From getting me the rough in kit early so that my plumber could prep for the tub to arrive from getting me the tub within two weeks of my signed invoice with Aquatica, Paul was ON IT! He kept me updated through the process, was responsive, and has been a joy to work with. And my tub...my tub is GORGEOUS and excellently made. My contractor said it was the nicest tub he had installed. The service, the quality, the responsiveness...can't say enough. Thank you Aquatica, and specifically, my guardian tub angel PAUL!!, for making my reno dreams come true!