Aquatica BathReviews of aquaticausa.com

Paul is a fabulous rep for the company. Extremely knowledgeable and thorough. If he doesn't know the answer, he'll track it down and get right back to you. Very personable and proactive, too. Honestly, he's one of the very best customer reps i've dealt with in ANY industry over the past 10 years. Above and beyond the call of duty in every way.

The customer service is excellent. All of my questions were answered descriptively and within a reasonable time period.

We are currently doing a master bedroom/bath addition to our house and as I'm getting older with back problems, I "penciled in" a soaking tub. I could not find, for the life of me, exactly what I wanted and a tub that had the actual soaking depth I was looking for. I was talking to my supervisor at work about it and she recommended I look into Aquatica. She ordered from them when her and her husband did their bath reno and she was extremely happy. After seeing pictures of her tub, I reached out and worked with Stefan - who was an absolute pleasure to work with and extremely helpful. He quoted a lead time of 6-8 weeks; however, our Luna tub was delivered in about 4 weeks. We received our tub yesterday (6/27/2024) and the delivery process was a dream as well. No issues with the tub and it is absolutely elegant and gorgeous. We haven't been able to install it yet since we are still in the process of building the addition, but I simply cannot wait. Even though we've already paid and have the tub, Stefan is still providing support through our building process. There are some negative reviews out there but Stefan explained (and was brutally honest) that when moving their production and warehouse from Atlanta to Miami, there were a lot of issues, and they are just now caught up. If you're on the fence about purchasing from Aquatica because of the reviews, I would say purchase the tub. The quality is unmatchable, Stefan was simply fantastic, and we couldn't be happier.

I absolutely love my Tub from Aquatica, it is 3 years old and looks amazing. It is the easiest tub to clean. It is not like the fiberglass ones you barely bump and they slide. I would recommend this product. I contacted Paul in customer Service last week for plumbing help (no fault of tub) he was amazing went above and beyond. You do not get customer service like this anymore. What an amazing company. I will definitely spend my money with them again.

I had a great service experience with Paul from Aquatica. I called their main number to get service parts support and received a call back from him a bit later in the day.I missed his call and called him the next business day. We communicated back in forth on the specific part needed which is very inexpensive yet critical. He kept on it until he found the part and even said they would send it free of charge! When things go well these days I am impressed and when they exceed my expectations, I am amazed. Paul, THANK YOU FOR THE AMAZING SERVICE!!!

Shout out to Paul Williams. One of the best customer experiences I have ever had. Genuinely caring, clear, action oriented, and customer joy is his priority. Thank You!!!

My Aquatica bathtub is absolutely gorgeous !!! Stefan Hadzic went over and above in ensuring I got the right tub. My buying experience was extraordinary. It was a pleasure working with Stefan! I know my Aquatica tub will be enjoyed for a very long time.

We purchased our True Ofuro Nano for a bath remodel and have been using it for the past 5 months. We are delighted with the delivery, ease of installation, aesthetics and most of all the performance of this remarkable tub. The 110 heating element keeps the water at temperature while the purification system allows for more than one person to use the tub sequentially. It is an important part of our wellness routine in addition to being a beautiful and sophisticated design element of our bathroom. I highly recommend this product - there is nothing else like it on the market.