AquasanaReviews of aquasana.com

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1.5/ 5

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169 reviews

Aquasana1.5Bad

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About Aquasana

At Aquasana, we believe clean water and a healthy environment are the most important components of healthy living and overall well-being. Our sole focus is providing best-in-class water filtration products so every home can enjoy great-tasting, healthy water.

Aquasana (aquasana.com) has 169 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.

Also known as: aquasana.com
Website: aquasana.com
Category: Industrial Supplies
Listed on The Fair Hearing: 2026

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May 13, 2025

I prepaid for the filter system and the installation but it was not installed correctly and does not work.

I prepaid for the filter system and the installation. During the installation, the plumber said "we only install this on the hot water side." I asked them why that was and he said it would cost an additional $1100 dollars to include the whole water system. (This was in addition to the $800 I had paid for installation.) I told him I had never heard of such a thing and he told me I obviously didn't know plumbing or construction. I called Aquasana 7 times and was told twice that a supervisor would return my call. Nobody returned my call so I stopped payment on the replacement filters and they called to get a new payment method. When I told them I was not getting an answer and I was getting white minerals out of the water system I was again told a Supervisor would contact me. I sent an email to customer service and requested the legal department contact me as I was going to file a small claims case against Aquasana and the installer. On 5-20-25, The installing plumber (Rebel Plumbing) came out to the house and explained that the hook-up isolates the kitchen sink but the rest of the house was plumbed properly. He did have to switch two of the tanks but other than that, the problem was solved. The response from Rebel plumbing was quick and resolved my complaint.

By Jim W.

Response from Aquasana· May 15, 2025

Hello Jim! Thank you for reaching out and sharing your concerns. We are very sorry to hear about your recent experience and can understand how frustrating it must have been to feel like your concerns weren’t being addressed. After a thorough review of our records, we were unable to locate any previous calls or emails requesting to speak with a supervisor—aside from your recent request to cancel your Water for Life subscription. We also did not receive any communications requesting contact from our legal department. That said, we absolutely want to make things right and are here to assist you in resolving this matter. We would appreciate the opportunity to speak with you directly so we can better understand the situation and work toward a resolution. Please feel free to contact us at 866-662-6885, option 1 or respond to this email with a convenient time and number for us to reach you. We value your business and hope to restore your trust in our service.