AquasanaReviews of aquasana.com

This company is money hungry. The water and RO system are of absolutely poor quality. Your hair will thin and your skin will dry out. They sent me the filter without asking me and I have to pay for the shipping to return it. It's their fault, so why should I pay for the shipping? Customer service is a joke here. Very rude. This is a scam company making money selling poor quality products.

I've had the aquasana under the counter reverse osmosis system for over 10 years. I've had leaks over three different times over those 10 years that has caused damage under my sink. Customer support was rude and they are now charging me money to replace the housings that I thought were included with my water for Life plan. I'm done with this company!!

I 've been using Aquasana shower filter for 6 yrs approximately, never realizing this filtered water may very well be the cause of my hair fall, and super dry skin..It started soon after the first year. I called customer service and they denied their KDF filters components would cause that. Well I suspected, these filters were the reason, and decided to try another company. Also they increased the price of "filter for life" by $20.00 and didn't advise of increase. Customer service is useless...shower head leaks and very hard to unscrew to replace new one. I'm done with them. I did attempt to discuss a solution with their customer service, which was like talking to a wall.

Update: It has now been over 24 hours. Although Aquasana responded quickly to part of this review, they have not responded to my request — made both by email and here — to remove stored payment, billing, or address information from my account. ---- I’ve been a customer for years. One week before this incident, I received a shower water filter replacement shipment with zero duty or brokerage charges. Then my unit broke while changing the filter, so I ordered a $29 replacement part directly from Aquasana. At delivery, I was charged $43.60 in duty and brokerage fees — more than the item itself. Aquasana includes an International Shipping Agreement checkbox, but there is no indication at checkout of the potential magnitude of these charges. Other reviews I’ve read here on Trustpilot report similar frustration with unexpected import fees and limited support when addressing them. When I contacted Aquasana about this, their reply simply cited their standard terms: they stated that any refunded shipment would incur a 25 % restocking fee, any refund would be reduced by the cost of return shipping, and outbound shipping charges are non-refundable. They offered no guidance regarding the disproportionate import fees. Receiving one shipment with no import costs, followed a week later by $43.60 in fees on a $29 item, and then a response that only referenced policy without addressing the disproportionate fees, was extremely disappointing. International customers deserve clear estimates of duties and brokerage charges before completing a purchase, not after. Following this experience, I will not be continuing as a customer. P.S.: A word of caution: While attempting to remove my billing and address info from my account, I learned that there is also no self-service option to remove stored payment, billing, or address information from your account, which raises serious concerns about control over my personal and financial information.

For the second time since I have had the filter installed it sprung a leak. Tiny pin hole leaks in the actual plastic - not at any of the connections. (so NOT and installer issue.) Once the manifold sprung a leak and then in a filter basket. There is water damage to the cabinet and flooring. So I removed the filter system. To add insult to injury, I had a set of filters, that were shipped on the subscription plan. The box for the filters are unopened and never used. Since I don't have/want the leaking filter system any more I asked to return the unopened filters. I was told they were beyond the 90 day return policy (by just a few days) and they would not accept the filters for return. Now I have $80 worth of filters that are brand new that I can't use. Their customer service and the quality of their products are abysmal!

It saddens me to write this review, I originally owned the aquasana Claryum 2 stage under the sink filter and the shower filter since the early 2000's. With the sink filter I occasionally experienced leaks damaging the wood under my sink, I would call the company and they were very good in assisting me. then I upgraded to the Claryum 3 stage under the sink filter. With both sink filters, I noticed that my water still had the calcium deposits in it. Never thought anything of it, until I decided to test my water, and to my surprise I did not see much of a difference between the regular hard water and the filtered water. On top of that I was frustrated from constant leaks, and a charge every time they had to send me a small part to replace the damaged piece of plastic. So, decided to cancel my subscription and go with a different company. I went with aquatru last year and notice a huge difference. I tested the water with aquatru and it does actually filter out what it says it does. So far I'm very happy with aquatru, now I'm having issues with the aquasana shower filter. unfortunately, I'm still subscribed with them and was sent a faulty cartridge replacement, now I'm the one paying for shipping because the poor quality in their products. Can anyone recommend and good shower filter that actually works? I need to do my research before cancelling my subscription with aquasana.

The website is clunky, unusable, and confusing -- the ordering system is not transparent about shipping dates and is incredibly slow to send a sale confirmation or receipt, leaving you wondering if your order went through or not. I was triple charged for an item and was told I would have to pay for the shipping and would not be refunded the full amount I was initially charged. The customer service is understaffed, unknowledgeable, and useless. If I had known how bad the filter ordering process was ahead of time I would not have bought this product.

Spent over 200 on a system, got charged 80 on tariffs that were never mentioned or made aware. Denied the item and they proceed to charge me OVER 50 for restock fees and another 25% on return. Probably the worst customer service and return policies I've experienced, their email doesnt even work on their website. I lost $100 for no reason.