A Pup AboveReviews of apupabove.com

Prompt customer service. Love the product but the shipping carrier is mediocre at best.

We had an issue with an order, and they resolved it promptly with kindness and courtesy.

Tito is new to fresh food, so I tried the best seller variety pack. He wasn’t the biggest fan of the turkey or beef, but he loved the pork and chicken. The pup guarantee replaced the flavors he preferred over the ones he didn’t. Great customer service! Now I feel confident Tito enjoys his food. He even sits by wining while waiting on it warm up!

We took the decision to changed our dogs food from dry to gently cooked and after a lot of research we decided to try with A Pup Above. They both love it, either the pork or fish but I decided to go only with fish as the other has more fat that you can see in the package. We had to do some adjustments at the beginning but now they are fine. I only would like to have more live support when questions arise or sooner replies in social media.

The food is very good my dog Cena enjoyed it at first, but she’s not eating it now. But we did just move so it might be a settling in situation. I do have a comment though it would be nice if you cut the packages in half. Cena seems to eat the first half but when the second half sits in the refrigerator, she doesn’t seem to like it I’ve thrown a lot of it away. But it’s a fabulous product. I am a chef and I see the quality that’s put into it. I would recommend Pup Above. It’s just that Tina’s not eating it right now, but I don’t think it has anything to do with the quality of the food.

Quality control is my main issue. -There isn't consistency in cooking the dog food. Most of the time the food is overly cooked and hard to break up -I have found 3 bones in the dog food. I have sent you a picture of them, The bones seem to be consistent in shape and size with one end of the bone very sharp and pointed. - More often than not I will find any vegetables in a one lb meal packet. -Recently you have changed how you pack a 7 lb bag of food. The five bags for dog food that are placed at the bottom of the bag, standing up instead lying them flat all freeze together. Very inconvenient to have to defrost all 5 bags of food in order to separate them. -On the positive side, shipping has improved. OnTrac use to leave my box in the drive way, rain or shine, not the front door. They had shorted me a couple time the amount of bags that were to be shipped.

A pup above food has changed our dog’s life, no more struggling to get her to eat and adding home cooked toppers to the open farm kibble she used to eat happily for years. She’s now 13 and we switched after she was on bedrest and a course of steroids to treat intervertebral disc disease, and had gained weight bc she wasn’t enthusiastic to eat meals. I kept over-treating and then preparing toppers like cooked chicken and fresh and even cooked veggies, and she still wasn’t really interested in mealtime. She was 19.5 lbs after the bedrest to let her neck heal and we were at a loss. A local pet store in Madison Nj recommended freeze dried food but she didn’t like that either. We saw the A Pup Above sous vide chicken in bone broth and figured, worth a try. Well she went berserk for it and hasn’t stopped begging for dinner since that day (2 yrs ago now!) - the portioning of 1/2 lb brick per meal helped us not overfeed her and the ingredients put a spring in her step we hadn’t seen in ages. This fall the vet actually said she should have the amount of food increased, based on how her vertebrae felt - and she was back at 14.5 lbs, full of energy, with good lab work :) Now we cut the 4th quarter into thirds and add 1 to each quarter, so each 1 lb brick is now 3 meals instead of 4. Totally worth it! The website is so easy to place a one time order or make and modify a subscription, and the notifications ahead of each shipment and then again once shipped and delivered are convenient and reliable. The packaging with the dry ice and recyclable paper insulation work well to keep the food frozen til I can pop it in the freezer. We were worried about traveling and convenience issues with the fresh food but just use a lunch bag with cold pack for roadtrips and then for air travel, we check the website ahead to scope out a local store near our destination, and it’s available at so many places now, we haven’t had any issues (and she’s a well traveled pup :) If you want any other feedback please feel free to reach out. One suggestion is to offer a referral link (or maybe I’ve just missed it?) since I frequently recommend A Pup Above to other dog people and would love to get a little discount for them to try it as well as off my next subscription order. I’ve received discount codes for leaving a review and her birthday (or maybe it was her A Pup Above anniversary?) which I needed to have customer support add to my order, so that could be improved upon. Other suggestion is about the mfr’s coupons which I heard at 2 different local stores are difficult for them to get reimbursed/paid back so there isn’t much motivation for them to promote or even accept your offers such as a coupon to try a new flavor or a program to buy 10 bags (or maybe it’s 12?) and get the next bag free. Thanks again, our dog absolutely loves meal time and clearly feels better all the time because this food been so good for her :)

This is the best food for my pups. My girls had their yearly check up this morning and the Vet asked what kind of food do we feed them and when I said A Pup Above, he said great. Usually vets try and modify my dogs diet but with this food it is balanced and has all the nutrition they need. I buy A Pup Above for a few friends of mine that are having some financial difficulty because that is how much I believe in this food for a healthy, happy pet. They are like children to me, so they get only the best!