Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
98 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautiful dresses, nightgowns, skirts, blouses, table cloths, napkins, runners and bedding in unique designs. Inspired by nature and culture.
April Cornell (aprilcornell.com) has 98 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 65 reviews with 1 star · Clear filters
This is an update of the review below. I got an email from AC's customer service, saying that the company is unable to hold an order, ie, deliver it a little later. If that's indeed the case, why did AC not notify me? Why did AC ship (part of) my order, knowing I'd be away when it arrived?
By Carol R.
THIS IS A TERRIBLE COMPANY. There are too many things to list to verify this but one big problem is their horrible customer service and another, their crazy sizing issues. You order your normal size and (as happened with me) it can fit a full 3 sizes bigger!!!! This is the case with every piece of their clothing. Then you have to pay a fortune to return the items AT YOUR OWN EXPENSE, as they never refund any shipping costs either way. If they owe you a refund, beware, as they take their sweet time.
By Lynne G.
Customer service phone number is not answered. You are told to leave a message and they will get back to you in 2-4 days! I’ve left messages, sent emails but nobody ever responds. Best not to order anything from them because the risk is too high.
By Lynne B.
There is no customer service. Calls are not returned. Days to respond to email. Unacceptable delays in getting refunds. Worst retail experience in my life. Clothes are cheaply made in India.
By LCWalls
Terrible customer service, order placed and paid for 1 and 1/2 months ago was not shipped . I made several attempts to contact customer service that is slow to respond and when responding gives a 'soon' to ship date. I will NEVER order from this company again.
By Steluta M.
Put an order in they keep saying it's backed up still haven't received my order then my card got hacked and they were the only company I used the card thru. So beware
By Angela C.
I ordered and paid for an expensive item back in August and it’s almost October, and I have still not received it. I have called, left voicemail and emails and no responses. They have gone so downhill and are no longer a reputable business. I am pursuing channels as I believe they are engaging in fraudulent activity.
By Unhappy C.
I have been ordering from April Cornell after brick and mortar closed, I shipped there before. The customer service is bad they told me it takes 14 days to fulfill an order guess what past that time they are not responding by phone or email regarding my order. So sorry they have nice items but not worth it if you don’t know where the items are. I am searching whether I should proceed with BBB or what should be my next step because the money is gone and there is no order.
By Amrit
