Aprés NailReviews of apresnail.com

Apres has been so amazing to me they have amazing customer service and I really appreciate that! Amazing Amazing products. They are so easy to work with and overall this product has changed my nail tech journey completely. Thank you so much Apres!!!

The customer service was very fast and helpful! I am happy as a customer

Best customer service I've experienced.

Customer Service (Abigail) very rude. My order was very late and hadn't moved in almost 2 weeks. I asked what I should do, she said she'd send out a replacement. Well, here I am almost 2 months past my original order date, I finally received my original order. But no compensation for the wait. They said once the "compensation order" comes in I can keep it but even that hasn't moved. I doubt anyone at the company cares enough to read this. Due to their lack of response on the website. Bottom line for me is that they only care about sales. Which is important but if I'm paying this much for products for me and my clients I'd like feel like they want me to be a returning customer, which I could be but if the only answer I'm getting is basically "sorry for the inconvenience, you just have to wait" I don't know how inclined I am to reordering.

Terrible customer service, was placing an order with a discount code that worked right up till completion then it suddenly said “this discount code is not available to you”. I contacted customer service to only be told that codes are email linked and was ignored when I said I never received my welcome one. I told them I’d go elsewhere and to not contact me again unless it was a supervisor and yet the snotty Abigail replied again with have a good day ignoring my request for a supervisor.

I’m surprised with the policy of return and refund from this company along with the customer service. They sent me wrong item and I asked for a refund with prepaid label for the wrong item was sent. They refused to pay the shipping cost and said the system doesn't allow modify the order or pay for the return shipping. Customer services is very rude with ridiculous policy. This is my first time order directly from Apres and I'm not gonna purchase again in the future. This is not type of business that we should support with this type attitude. Terrible experiences

There are two main areas where this company can improve. The first is shipping and the other is customer service. I placed an order weeks ago and the tracking isn’t even being updated at this point. I called customer service and the representative was completely unhelpful and seemed to not know what was going on or how to find out. I was honestly shocked at how clueless she was. As of today, I still don’t have my order and I’ve lost faith in customer services ability to resolve issues. This is my second and likely last order. Apres, your company would benefit from training your agents and analyzing your shipping process.

Long story short. There is no return policy. It is a no-no for online shopper. Avoid at all cost.