Single Mother taken advantage of
I called this company because my washing machine was making a loud clicking sound during the wash cycle. I suspected something like a screw or coin might be stuck in the drum. To their credit, they responded promptly and sent a technician out quickly. However, I was very disappointed with the service and the final cost. When the technician moved the washing machine, a screw was found on the floor, and the clicking sound stopped. At that point, I felt the issue had been resolved. The technician then spent approximately two additional hours running cycles, watching the drum spin, removing and reinstalling the belt, and tightening screws. I had been told the service call was $89 and that it would be deducted from the cost of parts and labor. I was ultimately asked to pay over $200. After expressing my concern that the charge seemed excessive for the work performed, I paid $195. I understand that technicians need to be compensated for their time, but I do not feel the amount charged was reasonable given that the sound stopped immediately after the machine was moved and no parts were replaced. I also felt uncomfortable with the technician’s reaction when I questioned the bill. I appreciate the prompt response, but I left this experience feeling taken advantage of. I would encourage the company to be more transparent about how service charges are calculated and to consider whether additional diagnostic time is necessary once an issue has been resolved. My experience was disappointing, and I would not use this company again.
By Tanya P.