Highly satisfied
The technician educated me regarding the problem and possible outcomes. He provided a clear report that explained the work completed with additional recommendations.
By Loren
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
193 reviews
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Appliance Master has specialized in providing residential appliance repair services throughout New Jersey and Eastern Pennsylvania since 1983. Our service is provided by the best trained, most professional technicians in the industry. We personally answer all phone calls and e-mails during normal business hours and Saturdays to get your problems resolved quickly.
ApplianceMaster.com (appliancemaster.com) has 193 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
193 approved reviews, newest moderated first
The technician educated me regarding the problem and possible outcomes. He provided a clear report that explained the work completed with additional recommendations.
By Loren
I had called another service company who promised to be at my home between 9 and 11. At 10:50 they called to reschedule for the next day. I was very annoyed as I had taken a vacation day and thought it very rude that they waited to later in the day to call I called Appliance Master right away thinking I would need to take another day off the following week. To my delighted surprise I was asked if 2:30 THAT DAY was convenient! The service person showed up exactly on time. He was very courteous, identified the problem quickly and did the repair I was truly delighted with the whole service experience. I will be recommending Appliance Master to my friends
By Ingrid
James was knowledgeable, courteous, and very good at diagnosing and fixing the problem. We highly recommend him and Appliance Master.
By Stefanie
Shane came in and was efficient, friendly and incredibly helpful...got the job done right the first time and quickly. We will call him again!
By Daniel
Repairman was very polite and seemed knowledgeable. Cleaned out compressor, but freezer still not working.
By Kevin
James the tech makes your company- he was honest, nice and definatley had my best interest in mind. Fixed our problem in no time.
By Joe from H.
First apt was cancelled by Samsung. Second apt was a no show\no call from Appliance Master. Third apt was 45 min after scheduling on Mon. Took almost 3 weeks to complete with only 1 visit. Office Staff and Tech were knowledgeable and courteous.
By Bob S.
Tom is a very knowledgeable repairman. Gave many options. Would definitely call Appliance Master again if we have any future appliance problems.
By Edward